Customer Service Representative(Semi Voiced)

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, modifications, and escalating complaints across various communication channels. Your role will require you to maintain a calm and professional demeanor, especially in challenging customer situations. Your work experience should ideally range from 1 to 2 years. Key Responsibilities: - Maintain a positive, empathetic, and professional attitude towards customers. - Respond promptly to customer inquiries. - Communicate with customers through different channels. - Acknowledge and resolve customer complaints. - Demonstrate in-depth knowledge of the products to effectively answer customer questions. - Process orders, forms, applications, and requests. - Keep detailed records of customer interactions, transactions, comments, and complaints. - Collaborate and communicate with colleagues when necessary. - Provide feedback on the efficiency of the customer service process. - Ensure customer satisfaction and deliver professional customer support. - Handle inbound customer calls effectively. Qualifications Required: - High school diploma, general education degree, or equivalent. - Ability to remain calm and composed during stressful customer interactions. - Proficiency in using computers. - Prior experience in customer support roles. - Excellent verbal and written communication skills.,