668 Customer Interaction Jobs - Page 3

Roles and Responsibilities Provide expert advice on car purchases to customers, ensuring their needs are met and exceeded. Conduct test drives with customers to identify the best vehicle for them. Coordinate with sales teams to ensure seamless execution of financial pitches and negotiations. Maintain high levels of customer satisfaction by providing exceptional service throughout the buying process. Stay up-to-date with industry trends and product knowledge to offer informed recommendations. Desired Candidate Profile 1-5 years of experience in a similar role (car advisor or related field). Valid driving license required; knowledge of automotive market preferred. Excellent communication skills for effective customer interaction; ability to build strong relationships. Strong negotiation & closing skills; proficiency in sales process and financial pitching.

Experience with customer interaction, requirements gathering, gap analysis and sound understanding of the software development lifecycle is a must Familiarity with the business processes of at least one of the verticals like Financial Services, Banking is a must Contributing best practices / Ideas to the product road map. Create the test scenarios and conduct functional validation. Excellent problem solving, presentation, written and oral communication skills Interact with clients during project kick-off, requirement gathering, gap analysis workshops, end user training and product delivery Create epics and user stories Mandatory Competencies BA - Business Knowledge BA - BA BA - Client Interaction BA - Domain knowledge Beh - Communication At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

Experience with customer interaction, requirements gathering, gap analysis and sound understanding of the software development lifecycle is a must Familiarity with the business processes of at least one of the verticals like Financial Services, Banking is a must Contributing best practices / Ideas to the product road map. Create the test scenarios and conduct functional validation. Excellent problem solving, presentation, written and oral communication skills Interact with clients during project kick-off, requirement gathering, gap analysis workshops, end user training and product delivery Create epics and user stories Mandatory Competencies BA - Business Knowledge BA - BA BA - Business Knowledge BA - Client Interaction Beh - Communication At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

Responsibilities: * Manage sales pipeline from lead to close * Prepare accurate invoices & process payments * Coordinate sales activities with team members * Analyze sales data using tools like [Tally]

Role & responsibilities Responsible for RFQ Management and Increase no. of hit ratio's to improve businees growth Increase the margin for contract products Getting New RFQ's From Customers and checking the input received from customer. Requesting the missing inputs like 2D, 3D, Quanity & Packing standars to customer. Studying of the product feasibility, capability, and capacity feasibility. Preparing the BOM for detailed parts and assemblies. Attending the CFT meeting to clarify about the projects to the respective project owners. Follow Up With The Customer Regarding Submitted Quote Regarding Attending Regular Project Review Meetings With Internal CFT And Customer Monthly Sales Funnel: Review The Sales Quote (RFQ) With Hod And Maintain It Properly. Preferred candidate profile

Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 4-8 years of working experience with QSR can apply Email resume to deepa.k@dmartindia.com Designation : Department manager Operations Your Role in D mart Day to Day operations(once the product comes in and product goes out managing all the activities) People management, Stock inventory management, Process management, Coordination with multiple functions Team handling (Optimum utilization of manpower & Team Development, An average store has Approximately 300 staff with floor area of approx 20,000 square feet and having approximately 10,000 SKUs.) Inventory/Stock Management- Availability of Stock /Inventory in store( Avoid stock outs, loss of sale) Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Safety of store Assets & Property.

The ideal candidate will have a marketing and strong customer-coordination skills. This role will focus on building and maintaining relationships with customers, executing marketing campaigns, and driving brand awareness and sales growth

Role & responsibilities : Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs .To ensure process compliance as per the set Audit and SQ guidelines.

Job role: Lead and Guide a Team of 5 to 7 DSTs and ensure productivity Interaction with manufacturers/dealers/ sub-dealers in semi-urban and rural market for sourcing business Tie-up with channel partners & associates for sales program Ensure development of direct and indirect team Interaction with credit for loan applications and operations for smooth disbursement Follow-up on Infant delinquent cases and managing PDDs . Job requirements: Min. 2 yrs. of work experience in vehicle financing (preferably CV/CE/MUVs) Knowledge of Sale-Purchase Broker Go Getter Attitude Strong Customer Orientation Self Motivated Good relationship Management Same Posting Description for Internal and External Candidates.

Domain : US Voice Support (International voice Process) Experience: 6months Experience in International voice -Convenient Commute: 2-way cab facility for safe and hassle-free travel. Customer Interaction: Handle inbound and outbound voice calls from international customers, addressing their inquiries, issues, and complaints. Provide accurate and timely information regarding products or services to customers, ensuring their concerns are resolved effectively. Maintain a professional and friendly tone, creating a positive customer experience with each interaction. Issue Resolution & Troubleshooting: Listen actively to customers, understand their concerns, and offer appropriate solutions. Troubleshoot issues related to products, services, or account queries, ensuring that the resolution meets customer expectations. Escalate complex issues to higher-level support or management as needed. Service Level Adherence: Meet or exceed key performance indicators (KPIs), such as call handling time (AHT), first-call resolution (FCR), and customer satisfaction scores (CSAT). Adhere to company guidelines and policies, including maintaining confidentiality and following processes for customer interactions. Reporting & Documentation: Accurately log customer details, feedback, and issue resolutions into the CRM or ticketing system. Prepare and submit daily, weekly, and monthly reports on call volume, resolution time, and performance metrics. Collaboration & Team Support: Work collaboratively with team members, sharing knowledge and solutions to improve team performance and customer experience. Participate in training and upskilling sessions to stay updated on new products, services, and processes. Support management in meeting team goals and ensure that service levels are met across all shifts.

Role: Site visit Coordinator Location: Any Site of Casagrand In Chennai (Only females) Work time: General Shift Experience: 1 to 3 years Job Description: The Site Visit Coordinator should finalize details for the visit with their leader and the contact person at the site Explorers and leaders should work with the company to Pick the best structure based on the site & schedule and availability. Ask Explorers to brainstorm questions and research the company. Responsible for providing onsite support and assistance to clients and customers. This role involves liaising with customers to ensure their needs are met, resolving any issues and providing a high level of customer service. Having Voice Process experience. Perks and Benefits: 35K plus incentives earning opportunities per month Medical insurances Life insurances Food

Roles and Responsibility Manage and maintain high levels of customer satisfaction through effective communication and problem-solving. Achieve sales targets by actively promoting products and services to customers. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with colleagues to achieve common goals and objectives. Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally. Maintain accurate records of sales transactions and customer interactions. Job Requirements Proven experience in retail sales with a strong track record of achieving sales targets. Excellent communication and interpersonal skills are required to build strong customer relationships. Ability to work well under pressure and meet deadlines in a fast-paced environment. Strong problem-solving and analytical skills are needed to resolve customer complaints and concerns. Ability to lift up to 25 kilograms and stand for long periods of time. Familiarity with point-of-sale systems and procedures is essential.

Key Responsibilities: Outbound Calling: Make a high volume of outbound calls to potential customers or leads. Sales and Lead Generation: Promote and sell products/services, identifying customer needs and matching them with the appropriate offerings. Customer Interaction: Engage with customers in a professional, friendly, and informative manner to build rapport and address inquiries. Data Entry and CRM Maintenance: Enter customer information, update databases, and maintain accurate records of interactions in the CRM system. Goal Achievement: Meet or exceed sales targets, call quotas, and other performance metrics set by management. Product Knowledge: Stay informed about products, services, promotions, and company policies to effectively communicate benefits to customers. Handling Objections: Address and overcome customer objections, providing clear and compelling reasons to purchase or engage with the company. Follow-up: Follow up with leads or customers who have shown interest in the products/services. Feedback Collection: Gather feedback from customers regarding products or services to share insights with the sales or marketing team. Skills & Qualifications: Proven experience in telemarketing, sales, or customer service (preferred). Strong communication and interpersonal skills. Ability to work independently or as part of a team. Goal-oriented with a focus on achieving sales targets. Problem-solving skills and the ability to handle customer objections.

Job Responsibilities: Deep understanding of the companys products/services ,including technical features, functionalities, and competitive advantages. Technical knowledge of PLC, Drives, and SCADA systems. Conduct market research to understand industry trends, customer needs and competitive landscape. Work with the Pre-sales team to provide technical expertise during pre-sales activities (product demos, meetings, POCs). Gather feedback from customers and pre-sales teams to identify product improvements, new feature requests, and market opportunities. Monitor and analyse competitor products. Ideal Profile: A strong technical background with good marketing skills. Ability to analyse and understand market trends. Strong presentation and communication skills for interacting with both technical and non-technical audiences.

Key Responsibilities: Supporting Unit service delivery, monitoring, and observing customer interactions across the touchpoints. Assisting if required, frontline employees in smoothly engaging with customers. Leading and managing the internal service quality audits. Co-designing the Operational improvement plans and facilitating their implementation. Working with each Unit to close audit-related gaps. Contribute to Service Excellence Training Modules/content creation, conduct coaching and workshops to ensure classroom training implementation. Accountable for the customer experience at Units.

1 Use Engineering/Design/Technical knowledge to create new product designs and ensure that the product meets specifications and customer requirements 2. Manage cross-functional teams through a defined and gated NPD process to include the development of a project timeline and maintaining it through the life of the project 3. Analyze new components, materials and technologies to evaluate functionality for all new product development. 4. Sample trial to determine the durability of the process through the manufacturing, report-out and process review. 5. Develop bill of materials, including raw materials requirements, time requirements. 6. Part trial output troubleshoot and resolve issues as required to ensure product meets as per customer requirements

Analyze customer feedback on platforms like Amazon, Flipkart. Reach out to satisfied customers to encourage positive reviews and follow up to ensure these reviews are posted. Review status and collaborate with related teams to enhance overall product ratings.

The position requires following: 1. Understand hardware and software functionalities of the companys products. 2. Prepare documents such as Quick start guide, Installation guide, knowledge base documents. 3. Create small videos showing how configuration is done to help users of companys products to configure devices by themselves. 4. Create FAQ for issues faced by customer 5. Talk to customer to solve technical issues faced by them and update documents accordingly. 6. Any other related task such as testing the hardware/ software release and find out if any of the existing documentation/ guides need to be updated. 7. Keep record of all the issues faced by customer and identify new documents/ guides that need to be created.

A Techno-Commercial Engineer bridges the gap between technical engineering and commercial aspects of business, playing a vital role in both project execution and business developmentResponsibilities: Technical Expertise: Analyze customer requirements and translate them into feasible technical solutions. Work with engineering teams to design and develop solutions that meet customer needs and specifications. Prepare technical documentation, proposals, and reports for clients. Stay up-to-date on the latest industry technologies and trends. Commercial Acumen: Conduct market research and identify new business opportunities. Prepare and present technical and commercial proposals to clients. Participate in client meetings and negotiations. Manage project budgets and timelines. Track and analyze project performance metrics. Technical Proficiency in Engineering Principles, Commercial Awareness Strong Communication Skills, Problem-Solving Abilities, Negotiation Skills, Project Management Experience, Customer Service Orientation, Market Research and Analysis, Ability to Work in Cross-Functional Teams,Experience with Cost and Profitability Analysis

BigApp is seeking an Accounts and Customer Service Executive to join our dynamic team and embark on a rewarding career journey. Role & Responsibilities: Create invoices and follow up on payments. Handle customer complaints and negotiations. Make cold calls and reach out to prospects. Follow up with prospects throughout the payment cycle to ensure their needs are met. Maintain excellent communication with customers. Preferred Candidate Profile: Minimum of 2 years' experience in customer interaction. Strong communication skills in Kannada and English.

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills

The position involves understanding the domain and process of generating, monitoring and delivering energy data to Customers. Should possess good communication, analytical skills, team interaction and proficiency in using computer systems towards speedy on-boarding of Customers, set-up and initiation of processes as per Customer requirements, delegation of tasks to team members, troubleshooting issues / escalations, verifying and ensuring data accuracy from team, tracking and reporting and customer interaction The candidates must have knowledge and prior experience using software systems for monitoring / tracking / reporting as we'll as proficiency in MS Excel (using Pivots, formulae etc). Prior experience with data analysis in finance / billing / payments / energy domain or working in similar roles (data analyst) is preferred. Candidates who have experience with tracking and reporting using SQL queries (any database) would be an added advantage. Candidate should be willing to work in rotational shifts. Benefits: Competitive compensation based on market standards. We are working on a hybrid model with remote first policy Apart from Fixed Base Salary potential candidates are eligible for following benefits Flexible Leave Policy Office is in the heart of the city in case you need to step in for any purpose. Medical Insurance (1+5 Family Members) We provide comprehensive coverage including accident policy and life Insurance. Annual performance cycle Quarterly team engagement activities and rewards & recognitions L&D programs to foster professional growth A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Business Development Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Bachelors degree in business administration, finance, economics, computer science, data science, engineering, or other related field 1+ years of sales experience

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external stakeholders. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Prior Experience and skills: Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Bachelors degree 1+ years of experience in sales, advertising, brand marketing, sales promotions or account management Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections. Desire to work in a fast-paced, challenging environment. Experience in an analytical, results-oriented environment with external customer interaction Passion for operational excellence and discipline in executing repeatable processes Excellent written/oral communication and presentation skills. Ability to express thoughts logically and succinctly Proven ability to manage the business by the numbers . Must be metrics-driven Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment Working knowledge of MS Excel and SQL Experience with e-commerce, retail, advertising, or media would be an advantage. Experience working in a start-up environment with high ownership Work experience in an account management position or similar roles. Advanced computer literacy especially in Microsoft Office applications. Experience in data analysis, either professional experience or through your education. Experience in sales and marketing is preferred.