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Walkin drive - Virtual Care Officer Customer Care -Ernakulam -26th Jun

1 - 3 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities


Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.


  • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
  • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
  • To ensure complete and accurate resolution within the defined TATs
  • .To ensure process compliance as per the set Audit and SQ guidelines.

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Hdfc Bank
Hdfc Bank

Banking

Mumbai Maharashtra

10001 Employees

289 Jobs

    Key People

  • Sashidhar Jagdishan

    Managing Director & CEO
  • Kaizad Bharucha

    Executive Director

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