Customer Experience Team Leader

Cloud Dhobi is a fast-growing startup in the laundry and dry-cleaning space, redefining urban convenience with technology-driven solutions. From humble beginnings six years ago to becoming a structured company, we are now building the right team to take us to the next level.

Location: Noida

Apply: hr@clouddhobi.com

Salary Budget: INR 38,600 CTC + Performance Linked Incentive

The Role

We’re looking for a dynamic CRM cum Sales Team Leader to establish and lead our customer relationship and revenue growth function from the ground up. This is not a plug-and-play role — you’ll be designing systems, implementing tools, and driving both customer satisfaction and sales performance.

You’ll ensure every interaction—whether service-related or sales-driven—reflects Cloud Dhobi’s commitment to reliability, care, and efficiency. If you enjoy building teams, processes, and relationships that directly impact growth, this is the role for you.

What You’ll Do

• Set up and scale the CRM & inside sales function — including workflows, service protocols, and lead management processes.
• Lead and mentor a team of CRM executives to ensure timely follow-ups, conversions, and smooth coordination with operations and delivery teams.
• Drive sales through customer engagement — upselling, cross-selling, and reactivating inactive customers.
• Create and maintain SOPs for both customer service and sales communication, ensuring consistency across touchpoints.
• Build performance tracking systems for service quality, lead conversion, and customer satisfaction.
• Identify process gaps and proactively resolve issues around delays, escalations, or missed opportunities.
• Introduce CRM dashboards, sales reports, and customer insights to drive decision-making.
• Act as the voice of the customer and the driver of sales, turning feedback into actionable improvements and revenue opportunities.

Who You Are

• Prior experience in a CRM, Inside Sales, or Team Lead role, preferably in a B2C environment.
• A problem-solver with strong communication and negotiation skills.
• Able to manage both people and processes with empathy, ownership, and performance focus.
• Comfortable working in a fast-paced startup environment where you’ll be building, selling, and leading — not just managing.