Customer Experience Manager

About Zolo

Zolo is India’s largest and most trusted provider of fully managed co-living and student accommodation spaces. With tech-enabled solutions and a guest-first approach, Zolo is revolutionizing the way millennials and students experience shared living. We provide hassle-free, affordable, and secure living spaces with a strong emphasis on comfort, community, and convenience.

About ELEVATE

ELEVATE

This vertical is focused on:

• Seamless hostel operations
• Meaningful community engagement
• Vibrant events that build connection and promote personal growth

ELEVATE is redefining campus life by creating supportive, engaging, and enriching environments for students to thrive.

About the Role: Community Manager

creative mind with an extroverted personality

Key Responsibilities:

Community Calendar Execution

• Design and roll out engaging monthly community calendars tailored to student interests and campus culture.

End-to-End Event Management

• Own the complete lifecycle of events—from ideation, planning, and logistics to execution and closure.

Process Compliance

• Ensure 100% adherence to internal SOPs including permits, safety norms, vendor protocols, and documentation.

Performance Metrics Tracking

• Monitor key metrics such as event turnout, CSAT scores, and budget vs actual spends to improve effectiveness.

Team Engagement (if applicable)

• Promote team motivation, recognition, and retention through bonding activities and growth opportunities.

Vendor Management

• Identify and manage reliable vendors; negotiate contracts; ensure timely, quality, and cost-effective delivery.

Post-Event Visibility

• Drive post-event communication via social media, newsletters, and campus channels to maximize impact.

Qualifications & Skills:

• Bachelor’s degree in Marketing, Event Management, Communications, or related fields
• 2+ years of relevant experience in community engagement, events, or student-facing roles
• Excellent communication, negotiation, and interpersonal abilities
• Creative mindset with a passion for student engagement
• Willingness to work evenings, weekends, and flexible hours based on event needs