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NBS International P. Ltd
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Customer Experience Manager

Customer Experience Manager

NBS International P. Ltd

2 - 6 years

|

2 - 6 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:-1 days ago| Platform:

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Skills Required

customer experience management problem solving critical thinking communication skills interpersonal skills confidence building strong interpersonal skills conflict resolution leadership skills customer engagement proactive monitoring cx teamwork

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage customer complaints and feedback to improve overall customer satisfaction.
Develop and implement strategies for enhancing customer engagement through various channels (website, social media, email).
Collaborate with internal teams to resolve complex issues and escalations.
Analyze data to identify trends and areas for improvement in CX processes.
Ensure timely resolution of customer queries within SLA targets.

Desired Candidate Profile

2-6 years of experience in Customer Experience Management or related field.
Strong communication skills with excellent interpersonal skills.
Proactive monitoring skills with ability to analyze data and drive insights.
Conflict resolution skills with strong leadership abilities.

More Jobs at NBS International P. Ltd

Customer Experience Manager

mumbai, mumbai suburban, mumbai (all areas)

INR 2 - 6 Lacs

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NBS International P. Ltd

Engineering and Manufacturing

Mumbai

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