Customer Experience Manager

About this Position

What You´ll Do

• Lead customer visits at the newly established Customer Experience Centre in Mumbai, delivering an immersive, end-to-end customer journey aligned with the Adhesive Technologies value proposition as a know-how business.
• Develop and implement communication strategies to translate global adhesive technology positioning into impactful local and regional communication plans.
• Select and manage regional marketing channels to ensure consistent brand messaging and customer engagement.
• Utilize digital marketing and communication expertise (in English and local languages) to enhance customer interactions, brand storytelling, and technical value demonstration.
• Drive thought leadership initiatives in the IMEA region, positioning the brand as an innovation and technology leader within the adhesives market.
  

What makes you a good fit

• You have completed an academic degree with a major in marketing or communications
• You have at least five years of relevant professional experience
• You are familiar with all common business and office tools and have experience using them for professional marketing and communication work
• You have a good understanding in digital marketing, brand development & brand building and brand activation
• You have a good knowledge of the market and a solid understanding of how the B2B / industrial business is working
• Your written and spoken English and German language skills are excellent
  

Some perks of joining Henkel

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children