Customer Experience Executive

Job Purpose: To serve as the first point of contact for customers and visitors, manage incoming calls and follow-ups, handle billing and payment collections, and ensure smooth front-desk and office coordination for SPM Mototech. Key Responsibilities: Reception & Front Desk Management Greet and welcome walk-in customers and visitors in a professional and courteous manner. Maintain a clean, organized, and presentable front desk and reception area. Maintain visitor logs and appointment schedules. Telecalling & Customer Coordination Make and receive calls to/from customers for appointment scheduling, service follow-ups, reminders, and feedback. Maintain telecalling records and generate daily call reports. Provide basic information about services, rates, service timelines, and promotions. Follow up with leads and ensure timely responses to customer queries. Billing & Cashier Responsibilities Prepare customer bills accurately using company billing software. Manage cash, card, UPI, and other payments; issue receipts. Maintain daily cash register, reconcile cash and sales data at the end of the day. Assist in preparing daily sales and collection reports. Additional Responsibilities: Assist with basic office administration and coordination. Handle complaints professionally and escalate unresolved issues to the concerned team. Coordinate with workshop/service personnel for job card and billing status. Required Skills & Qualifications: Minimum 12th Pass / Graduate preferred. 1–3 years of experience in similar roles (Reception / Telecalling / Billing). Good verbal communication skills in Kannada, English, and Hindi. Basic computer proficiency (MS Office, email, billing software). Customer service mindset, multitasking ability, and presentable appearance.