Customer Experience Executive

Job Overview:

As a Customer Experience Specialist, you'll be at the forefront of our client interactions, ensuring their queries are addressed promptly and with care. Your ability to provide accurate and insightful solutions plays a pivotal role in shaping our image as a customer-centric organization. 

Key Responsibilities

Client Support:

Multi-Channel Assistance: Assist clients through email, phone, and chat, addressing their queries and concerns with regard to their account and Trading activities  

Accurate Resolutions: Provide accurate and insightful solutions to client issues within specified time frames. 

Client Engagement:

Positive Interactions: Ensure all client interactions leave a positive and lasting impression. 

Feedback Collection: Gather and relay client feedback to help improve our services and offerings. 

Customer-Centric Focus:

Empathy: Understand and empathize with client needs, building trust and rapport. 

Brand Image: Contribute to improving our company's image as a customer-centric organization. 

Qualifications:

A degree in Business, Customer Service, or a related field is a plus. 

Previous experience in customer service, client interactions, or a similar role is preferred. 

Excellent communication and interpersonal skills. 

Strong problem-solving abilities and a commitment to delivering solutions. 

Empathy and a client-centric mindset.

Mandatory Languages: