Customer Experience Executive

You will be responsible for managing post-purchase interactions and ensuring a seamless, delightful journey for every customer. As a Customer Experience Executive at Cumin Co., you will serve as the main point of contact for customer queries via email, chat, and phone, manage the post-purchase journey including order tracking, issue resolution, and returns, address customer complaints with professionalism and empathy, collaborate with logistics and product teams, identify common customer pain points, create support documentation, maintain FAQs, monitor customer satisfaction metrics, and contribute to improving CSAT scores. Qualifications required for this role include a minimum of 2 years of experience in customer support, customer experience, or customer success roles, fluency in English (both written and spoken), with Hindi proficiency as a plus, strong problem-solving skills, customer-first attitude, excellent written and verbal communication skills, and a genuine passion for helping people. An interest in food or home products is also beneficial. About Cumin Co.: Cumin Co. is on a mission to redefine the modern Indian kitchen by designing healthy, beautiful, and long-lasting products. Cooking is considered a ritual of love and connection, and the company crafts tools that honor this belief. If you are excited about contributing to a purpose-driven brand, working in a remote-friendly environment with flexible hours, and being part of a warm, values-led team focused on wellness and sustainability, this opportunity at Cumin Co. is for you. Join us in making every kitchen a little warmer, one happy customer at a time. Apply now by sending your resume to hr@cuminco.com or revathi@gofurther.in.,