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Mahavir Auto Diagnostics
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Customer Experience Executive

Customer Experience Executive

Mahavir Auto Diagnostics

2 - 5 years

|

2 - 3 Lacs

Posted:3 hours ago| Platform:

Apply

Skills Required

customer care customer relationship customer service customer experience cre customer satisfaction customer retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet customers professionally and understand their vehicle service or repair requirements.
Record customer complaints and prepare job cards accurately.
Explain available services, estimated costs, and delivery timelines.
Coordinate between the customer, service advisors, and technicians to ensure smooth workflow.
Maintain proper records of customer interactions, service feedback, and follow-ups.
Conduct post-service calls to ensure customer satisfaction.
Handle customer loyalty programs, referrals, and promotional campaigns.

Preferred candidate profile

1-3 years of experience in customer service, preferably in the automotive or dealership industry.
Polite, confident, and customer-oriented attitude.
Excellent communication and interpersonal skills.

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Mahavir Auto Diagnostics

Automotive Diagnostics

Automotown

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