Customer experience Executive

Key Responsibilities: Serve as the main point of contact for customer queries via email, chat, and phone. Manage the post-purchase journey including order tracking, issue resolution, and returns. Address customer complaints with professionalism, empathy, and swift resolution. Collaborate with logistics and product teams to troubleshoot issues. Identify and escalate common customer pain points to improve overall experience. Create and maintain accurate, clear, and concise support documentation and FAQs. Monitor customer satisfaction metrics and contribute to improving CSAT scores. Desired Skills & Qualifications: Minimum of 2 years of experience in customer support, customer experience, or customer success roles. Fluency in English (both written and spoken); Hindi proficiency is a plus. Strong problem-solving skills and a customer-first attitude. Excellent written and verbal communication skills. A genuine passion for helping people and an interest in food or home products is a plus. Job Type: Full-time Pay: ₹450,000.00 - ₹500,000.00 per year Work Location: In person