Customer experience Executive

Job Description: Customer Experience Executive

Location: Gurugram

Experience: 2+ years in Customer Experience / Support / Success

Start Date: Immediate

Apply at: hr@cuminco.com

________________________________________

About Cumin Co.

At Cumin Co., we’re on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief.

Website: www.cuminco.com

Instagram: https://www.instagram.com/cuminco_india/?next=%2F

________________________________________

Role Overview:

We are seeking a passionate and empathetic Customer Experience Executive to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand.

________________________________________

Key Responsibilities:

● Serve as the main point of contact for customer queries via email, chat, and phone.

● Manage the post-purchase journey including order tracking, issue resolution, and returns.

● Address customer complaints with professionalism, empathy, and swift resolution.

● Collaborate with logistics and product teams to troubleshoot issues.

● Identify and escalate common customer pain points to improve overall experience.

● Create and maintain accurate, clear, and concise support documentation and FAQs.

● Monitor customer satisfaction metrics and contribute to improving CSAT scores.

________________________________________

Desired Skills & Qualifications:

● Minimum of 2 years of experience in customer support, customer experience, or customer success roles.

● Fluency in English (both written and spoken); Hindi proficiency is a plus.

● Strong problem-solving skills and a customer-first attitude.

● Excellent written and verbal communication skills.

● A genuine passion for helping people and an interest in food or home products is a plus.

________________________________________

Perks & Benefits:

● Opportunity to work with a purpose-driven brand.

● Remote-friendly work environment with flexible hours.

● A chance to contribute to a high-growth D2C startup.

● Be part of a warm, values-led team focused on wellness and sustainability.

________________________________________

Apply Now:

If you’re excited to help build the future of the Indian kitchen and love creating great customer experiences, send your resume to hr@cuminco.com/ revathi@gofurther.in

Let’s make every kitchen a little warmer, one happy customer at a time.

Job Type: Full-time

Pay: ₹450,000.00 - ₹500,000.00 per year

Work Location: In person