Customer experience Executive

As the main point of contact for customer queries, you will be responsible for addressing customer inquiries via email, chat, and phone. Your role will involve managing the post-purchase journey, which includes order tracking, issue resolution, and processing returns. It is essential to handle customer complaints with professionalism, empathy, and provide swift resolutions. Collaboration with logistics and product teams to troubleshoot issues will be a key part of your responsibilities. Identifying and escalating common customer pain points to enhance the overall customer experience is crucial. You will also be tasked with creating and maintaining accurate, clear, and concise support documentation and FAQs. Monitoring customer satisfaction metrics and contributing to improving CSAT scores will be integral to your role. The ideal candidate should possess a minimum of 2 years of experience in customer support, customer experience, or customer success roles. Fluency in English (both written and spoken) is required, with Hindi proficiency considered a plus. Strong problem-solving skills and a customer-first attitude are essential. Excellent written and verbal communication skills are a must. A genuine passion for helping people and an interest in food or home products would be advantageous. This is a full-time position that requires in-person work at the designated location.,