Customer Experience Executive

cult fit

2 - 4 years

2 - 3 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

customer experience customer escalation excellent communication in english customer feedback excel sheet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Feedback & Insights

Collect post-usage feedback from customers across all platforms
Analyze product experience, comfort, durability, sizing & quality issues
Share structured feedback reports with the Quality & Product teams
Track feedback trends and support root-cause analysis

Online Ratings & Marketplace Management

Monitor and maintain review & rating performance on 3P portals (Amazon, Flipkart, Myntra, etc.)
Identify negative reviews & support proactive resolution
Drive improvement in average product ratings

Customer Complaints Handling

Review and respond to escalated customer complaints
Ensure complaint logs are maintained and closed within TAT
Maintain detailed record of customer cases and resolutions

Reporting & Coordination

Maintain database of feedback, review trends, and complaint logs
Share weekly & monthly insights on key issues and quality calls
Work closely with Quality, CX, Product & Ops teams for continuous improvement

Key Skills & Competencies :

Strong communication & customer handling skills
Understanding of e-commerce platforms and product feedback cycles
Excel / Google Sheets proficiency
Ability to collaborate with cross-functional teams
2+ years in Customer Experience / E-commerce feedback / Quality coordination
Experience handling marketplace ratings & reviews
Experience in D2C
Knowledge of NPS / VOC systems

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