Customer Experience Executive

Fable Street Lifestyle Solutions

1 - 3 years

3 - 4 Lacs

gurugram

Posted:13 hours ago| Platform:

Apply

Skills Required

customer service cex escalations customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Position:

Exp:

Location:

Who we are:

FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today.

Roles & Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

Requirements Skills, Abilities, and Knowledge:

Education: Graduation in any field.
1-3 years of experience in customer service, preferably in the E-commerce sector
Proven experience in customer service or a related field.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong problem-solving and decision-making abilities.
Technical Skills: Proficient in using customer service software and other relevant tools.
Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Fable Street Lifestyle Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Experience Executive