Automotive Service Advisor

Spm Mototech

0 - 31 years

1 - 3 Lacs

btm layout bengaluru/bangalore

Posted:2 days ago| Platform: Apna logo

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Skills Required

service maintenance transactions management

Work Mode

On-site

Job Type

Full Time

Job Description

Greet customers promptly and courteously, ensuring a professional and friendly experience. Listen to customer descriptions of issues and symptoms, and record information accurately. Prepare detailed job cards/work orders and assign them to technicians. Communicate repair estimates, service recommendations, and timelines to customers. Obtain necessary approvals for additional repairs or services. Coordinate with the workshop team to monitor job progress and update customers regularly. Review completed work with customers, explaining repairs and charges clearly. Ensure customer satisfaction by addressing complaints or concerns promptly. Promote preventive maintenance services and upsell additional value-added services. Maintain accurate records of all service transactions in the DMS (Dealer Management System). Follow up with customers after service to ensure satisfaction and encourage repeat business..

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Automotive Service Advisor