Customer Experience Executive

About the Role:

• Handling customer queries (Outbound calls).
• Handling customers queries (Chat support).
• Reminding / connecting with customers to collect invoice due amount.
• Coordinating with internal departments to prioritize resolution of customer queries.
• Handling social media escalations.
• Reaching out to detractors to understand their concerns.
• Supporting to enhance overall NPS/C-Sat.
• Responding to customers reaching out via email.

Preferred Qualifications:

• Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree (in any field).
• Punctual and motivated.
• Excellent verbal and written communications skills.
• English & Hindi fluency required (at least Upper-Intermediate level).
• Freshers and experienced candidates can apply (Experience will be preferred over freshers).