Customer Experience Associate

Job Title: Customer Experience Associate

Department:

Job Summary:

Customer Experience Associate

Key Responsibilities:

• Handle customer and clinic

  escalations

  in a professional and empathetic manner
• Provide effective

  solutions and resolutions

  to clinic-related concerns
• Maintain accurate

  documentation and records

  of interactions and cases
• Communicate clearly with internal teams to ensure timely issue resolution
• Follow defined processes and ensure service quality standards are met
• Build trust and maintain strong relationships with clinics through effective communication

Skills Required:

• Strong

  escalation handling

  and problem-solving skills

• Documentation

  skills with attention to detail
• Strong

  email communication

  skills

• Strong communication and convincing skills

• Ability to provide clear and practical solutions
• Customer-centric mindset with a calm and professional approach

Language Requirements:

• Fluency in

  English, Hindi, and Telugu

  (mandatory)

Experience:

• Minimum

  2 years of relevant experience

  in customer experience / customer support / client handling

Process Type:

• Semi-Voice Process