Customer Experience Associate

0 years

3 - 6 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Experience Associate

Level: Executive/Sr. Executive/Asst. Manager/Dy. Manager

Department: Marketing

Location: Corporate Office - Mumbai Reporting Structure: Regional Head/CMO

Performance Drivers:

  • To ensure customer satisfaction by proactively providing all the support with a customer-centric approach
  • Assisting and effectively coordinating with Regional/CMO/marketing team
  • Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions
  • Organizing and updating Regional/CMO, Marketing team, customers and agents by proactively coordinating with all the departments
  • Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication
  • Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures
  • Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses
  • Attending online and face-to-face meetings with customers and travel whenever required • Adhering to company’s policies, procedures with a high work ethic Prerequisites:
  • MBA/Bachelor’s degree in Pharma/Chemistry/Science/Commerce and with one or three years of organizational experience • Excellent communication and interpersonal skills.
  • Strong organizational, planning and execution skills.
  • Proficiency in MS Word, Excel, Presentation Preferred Attributes:
  • Working knowledge of CRM platforms • Experience of working in a Pharma organization as a Sales/Customer Support professional
  • Familiarity with market intelligence platforms and market research techniques

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person

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