Customer Experience Associate

Position: Customer Experience Associate

Level: Executive/Sr. Executive/Asst. Manager/Dy. Manager

Department: Marketing

Location: Corporate Office - Mumbai Reporting Structure: Regional Head/CMO

Performance Drivers:

• To ensure customer satisfaction by proactively providing all the support with a customer-centric approach

• Assisting and effectively coordinating with Regional/CMO/marketing team

• Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions

• Organizing and updating Regional/CMO, Marketing team, customers and agents by proactively coordinating with all the departments

• Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication

• Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures

• Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses

• Attending online and face-to-face meetings with customers and travel whenever required • Adhering to company’s policies, procedures with a high work ethic Prerequisites:

• MBA/Bachelor’s degree in Pharma/Chemistry/Science/Commerce and with one or three years of organizational experience • Excellent communication and interpersonal skills.

• Strong organizational, planning and execution skills.

• Proficiency in MS Word, Excel, Presentation Preferred Attributes:

• Working knowledge of CRM platforms • Experience of working in a Pharma organization as a Sales/Customer Support professional

• Familiarity with market intelligence platforms and market research techniques

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person