Customer Experience Associate

You will be responsible for managing customer queries, troubleshooting issues, and providing proactive follow-ups to ensure high user satisfaction. Your adaptability to different customer needs, empathy, and patience will be key in tailoring the user experience. Maintaining a friendly tone and collaborating with cross-functional teams are also crucial aspects of the role. Key Responsibilities: - Customer Query Management: Respond to incoming queries through email, live chat, and social platforms. - Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries in real-time. - Proactive Follow-ups: Ensure timely resolution and proactive communication with users. - Adaptability: Adjust responses according to different customer needs. - Customer Empathy and Patience: Show understanding and ensure users feel valued. - Tonality and Documentation: Maintain a friendly tone and focus on enriching the user experience. - Team Collaboration: Work closely with cross-functional teams to channel feedback and contribute to product improvement. Requirements: - Tech Savvy: Comfortable with tech products and online tools. - 1+ years of experience. - Communication Skills: Strong, clear, and friendly communication for international users. - Prior Internship Background: Experience in customer experience or community management is a plus. - Discipline and Intent: Strong sense of discipline and commitment to learning and growth. - Commitment to Rotational Shifts Location: NCR Starting Date: Immediate,