87 Customer Empathy Jobs

We are looking for dynamic and customer focused candidates for our International voice process team. In this role, you will handle inbound and outbound calls for international clients. Contact Ananya 9315447735, Anshi 8700622022, Abhishek 7428699250

We are looking for dynamic and customer focused candidates for our International voice process team. In this role, you will handle inbound and outbound calls for international clients. Contact Ananya 9315447735 Anshi 8700622022, Abhishek 7428699250

As a General Manager - Design, you will be responsible for driving revenue in a specific region and overseeing the growth and performance metrics of the business and its employees. Your role will involve taking charge of critical business initiatives such as product launches, process improvements, category expansion, and vendor management. Your active contribution to business decisions through qualitative insights and quantitative analysis will be crucial. Key responsibilities: - Lead and manage a dynamic city team consisting of Business and Design Managers, Territory Area Managers, Designers, DPs, LPs on a daily basis. - Develop an ecosystem that fosters successful design experiences for bo...

As an experienced Director of User Experience (UX) at Blue Spire's enterprise UX team, Green Pixel Studios in Citizens Bank, you will be responsible for leading the design and delivery of digital customer experiences across banking platforms. Your role will involve collaborating with existing UX Directors to enhance usability, accessibility, and customer satisfaction through data-driven design decisions. Your expertise in digital UX strategy, team leadership, and cross-functional collaboration within a regulated industry will be crucial. **Key Responsibilities:** - Develop and implement UX strategies for web, mobile, and emerging digital channels. - Ensure alignment of UX initiatives with bu...

Role Overview: Are you looking to contribute to a high-energy, dynamic, and fast-paced organization Interested in being part of a team that builds a fun, people-centric culture and brand Litmos, a leader in eLearning solutions since 2007, is seeking a Customer Success Advocate to ensure success and satisfaction for existing customers. Your role will involve serving as a trusted advisor, driving platform usage, managing renewals, and identifying growth opportunities. Key Responsibilities: - Execute and monitor customer health and adoption for a portfolio of customers throughout their lifecycle. - Coordinate customer onboarding activities and track progress and results. - Track, triage, and co...

We are hiring a candidate to manage store walk-ins, customer leads , customer complaints, WhatsApp communication, and cross-functional coordination with internal teams. This role owns the entire customer response cycle end-to-end.

Joining Gadgeon offers a dynamic and rewarding career experience that fosters both personal and professional growth. Our collaborative culture encourages innovation, empowering team members to contribute their ideas and expertise to cutting-edge projects. As a Product Manager for the IoT Platform team at Gadgeon, you will have the opportunity to own the end-to-end success of key platform features in the connectivity and device management domain. Your role will involve translating strategic goals into tangible product capabilities, driving the product roadmap and execution, and working closely with cross-functional teams to deliver technically sound and user-friendly solutions aligned with th...

Are you a seasoned Product Management Professional with a passion for hyper-growth in the e-commerce space RRVL One Tech is looking for an entrepreneurial and data-driven Group Product Manager to own the Growth charter for our F&L Business. If you thrive in a dynamic, evolving environment and are ready to make a massive impact on a large-scale consumer platform, this role is for you! Key Responsibilities & The Growth Mandate As the Growth Product Leader, you will: Own the Growth Roadmap: Define and own the product roadmap for all strategic growth initiatives, constantly seeking out new opportunities in a highly evolving industry. Agility and a roll up your sleeves attitude are mandatory. Dri...

As a Product Writer / Marketer, your role involves creating, refining, and executing compelling content strategies to communicate product value, differentiation, and positioning to diverse audiences. You will collaborate closely with the product owner, designers, and developers to ensure consistent messaging aligned with business objectives. **Key Responsibilities:** - Craft clear Product Messaging & Value Proposition that highlights product benefits and competitive edge. - Develop Marketing Content across various formats like landing pages, email campaigns, case studies, blogs, and social media. - Provide Go-to-Market (GTM) Support for feature launches, product updates, and strategic campai...

As a founding AI Generalist at Scouto, you will play a pivotal role in redefining recruitment by leveraging an autonomous AI recruiter. Your responsibilities will encompass various aspects such as operations & automation, customer success & support, product feedback & growth, and sales & upsell. - **Operations & Automation:** - Identify repetitive workflows and automate them using AI APIs, Zapier/Make, LangChain, or light scripting. - Ensure effective management of tools required to keep Scouto running smoothly. - **Customer Success & Support:** - Manage onboarding processes and address support tickets. - Troubleshoot with the engineering team and ensure customers derive maximum value from t...

You will be responsible for managing customer queries, troubleshooting issues, and providing proactive follow-ups to ensure high user satisfaction. Your adaptability to different customer needs, empathy, and patience will be key in tailoring the user experience. Maintaining a friendly tone and collaborating with cross-functional teams are also crucial aspects of the role. Key Responsibilities: - Customer Query Management: Respond to incoming queries through email, live chat, and social platforms. - Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries in real-time. - Proactive Follow-ups: Ensure timely resolution and proactive communication with us...

You will be working as a Fitness Trainer at VMax Wellness, a health and wellness company focused on empowering individuals to lead healthier lives. Your role will involve guiding individuals or groups through live virtual fitness sessions, designing and leading exercise routines suitable for various fitness levels, and providing real-time feedback, motivation, and personalized support. **Key Responsibilities:** - Conducting up to 3 to 5 workout sessions per day. - Developing session plans for each following week, subject to prior approval. - Maintaining all standards and protocols set by the organization during sessions. - Observing clients during workouts to correct, motivate, and encourage...

Role Overview: The Human Resources function at JPMorgan Chase is transitioning to a product-promoten approach to enhance personalized experiences for employees and managers. This shift aims to improve quality output by organizing and prioritizing work around customer needs. The HR Product Organization, part of Corporate HR, is pivotal in promoting this transformation by setting outcomes, goals, and success measures for all products using agile principles and advanced data tools. Key Responsibilities: - Collect business requirements and translate them into Product backlog - Collect and prioritize the product backlog; partner with different teams to conduct impact analysis for future investmen...

Role Overview: Notion is looking for an early-career software developer to join the Hyderabad Infra team in building and maintaining the internal async task runner and configuration management platform. As part of this team, you will play a crucial role in ensuring a fast, reliable, and secure experience for millions of users. Your work will involve contributing to the evolution of the async task runner, integrating new technologies, and collaborating with product engineers to align platforms with evolving business needs. Key Responsibilities: - Contribute to the evolution and maintenance of the async task runner to support over 100 million global users and facilitate the rapid growth of the...

As a Sales Representative at the company located in Gurgaon, Haryana, you will collaborate closely with the AWS, AWS Aggregator, and Progression sales teams to establish and implement a high-volume sales strategy. Your primary responsibility will be to lead and drive an AWS business function, fostering strong relationships with OEM field teams and distributors for co-selling and co-marketing initiatives. You will engage with prospects to present the AWS/Progression Managed service proposition and support the case for closure with assistance from the technical team. Additionally, you will partner with the Marketing and sales teams to initiate lead generation activities and work alongside the ...

Role Overview: As a Customer Onboarding Specialist, your primary responsibility is to provide an exceptional onboarding experience for new customers. You will be managing their learning journey and onboarding process, ensuring they understand how our business can contribute to their success. Key Responsibilities: - Facilitate a smooth onboarding experience for customers by scheduling roll-out resources, proactively liaising with clients, and coordinating with internal teams. - Assist customers in their learning journey, including training for staff, managers, and owners. - Tailor food and drinks menus to suit customers" venues and educate them on how our software can drive their business thr...

As a Wedding Services Sales Executive, you will be responsible for liaising with customers and vendors in the wedding domain, selling wedding services, and ensuring customer satisfaction. Your key responsibilities will include: - Handling incoming customer enquiries through various channels and guiding them towards conversion. - Proactively reaching out to potential customers interested in wedding planning services. - Understanding customer needs, providing suitable vendor recommendations, and working closely with customers to finalize vendors. - Achieving and exceeding set targets in Gross Merchandise Value (GMV) and other performance metrics. - Cross-selling various products and services t...

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies. Our founders, Saurabh & Abhishek, recognized the potential in this industry due to its substantial size, rapid growth, and the opportunity to enhance customer experience through technology. Over the past 5 years, we have made significant strides in innovation, customer experience, and value delivery, serving over 4000 companies, 700,000 lives, and 20 of India's unicorns. About the Team: Plum's Account Managers operate based on four core principles: - Disrupting the insurance industry by elevating the customer experience. - Addressing chal...

Role Overview: As part of the Marketing team at Visit Health, your role focuses on driving User Growth and Corporate Engagement. You will be responsible for increasing the number of onboarded consumers/employees, driving engagement initiatives, and collaborating with the Marketing/BD team to connect with high-level contacts. Your primary task will be to craft strategies, develop account-based content, and effectively communicate Visit Health's value proposition to secure initial meetings with prospects. It is crucial for you to have a strong understanding of Visit Health's offerings and track the effectiveness of marketing funnels and engagement drives. Key Responsibilities: - Increase the n...

As a Senior Product Manager at Spendflo, you will be at the forefront of revolutionizing the procurement process. Your role will involve leading the product strategy and execution, working closely with various teams to deliver impactful solutions that enhance procurement efficiency and decision-making. Your focus will be on designing intuitive products that simplify collaboration, improve visibility, and drive measurable ROI for stakeholders in procurement, finance, IT, and business teams. **Key Responsibilities:** - Take full ownership of core product areas including Intake Workflows, Spend Management, and the Contracts Hub - Develop features that streamline the procurement process from req...

You will be responsible for guiding individuals or groups through live virtual fitness sessions. You will design and lead exercise routines suitable for various fitness levels, ensuring safe and effective workouts while providing real-time feedback, motivation, and personalized support. - Conducting up to 3 to 5 workout sessions per day. - Developing session plans for each following week, for prior approval process. - Maintaining all standards and protocols set by the organization while conducting above mentioned sessions. - Observing clients during workouts to correct, motivate and encourage as needed. - Knowledge-sharing with clients during the sessions. - Occasionally developing and condu...

As a Product Support Lead at Vidpro, you will play a crucial role in building and managing the product support function. Your responsibilities will include operational support management, client communication & relationship management, collaboration & escalation, and team building & leadership. Key Responsibilities: - Operational Support Management - Serve as the primary point of contact for client-reported product issues. - Manage the full ticket lifecycle: intake, triage, resolution, escalation, closure. - Monitor, track, and ensure SLA compliance across all active tickets. - Define and improve support processes, workflows, FAQs, and knowledge bases. - Client Communication & Relationship M...

The ideal candidate should bring proven expertise in Product Management, including requirements definition and prioritization, stakeholder collaboration, and negotiation within Agile/SAFe frameworks. Prior experience as a Product Owner or Product Manager is essential. Strong communication skills are critical, along with a demonstrated ability to think analytically and structurally, with keen attention to detail. The candidate should be a creative problem solver, capable of applying innovative approaches to complex challenges. Qualifications: Must have: Bachelor's degree, preferably in Engineering, Technology, or similar program Total 7-8+ years of experience with SDLC. 4 to 5 years of experi...

As a Technical Support Engineer at GlobalLogic, your role involves providing essential technical assistance to clients by troubleshooting issues and offering support. You will collaborate with cross-functional teams to ensure a smooth user experience and effectively resolve technical challenges. **Key Responsibilities:** - Triage customer issues received through various channels such as phone, chat, or web portal. - Prioritize cases based on customer urgency and issue severity. - Utilize internal knowledge bases and information repositories to resolve issues efficiently. - Log and track all incidents and service requests accurately in the case management system. - Document all customer inter...

Role Overview: You are being offered a unique 6-month internship opportunity as a Video/Audio Content Creator at Bynry Inc., a fast-growing B2B SaaS company specializing in utility management. Your role will involve creating AI-powered content, analyzing customer insights, and interacting with customers to support their needs. Key Responsibilities: - Content Creation (AI-Powered): - Create video tutorials, how-to guides, and knowledge base articles using AI tools - Write blog posts and case studies showcasing customer success stories - Develop visual content (infographics, screenshots, workflow guides) with AI design tools - Build onboarding materials and quick-start guides for new customers...