45 Customer Empathy Jobs

As a DVP / VP - Debt Product Head at one of the leading wealth management companies, your role will involve driving the vision, strategy, and execution for debt product offerings. Your deep understanding of the lending and collections lifecycle, financial regulations, and consumer needs will be crucial in managing the entire product lifecycle, aiming to reduce delinquency rates and enhance the customer experience. Your experience with debt instruments for wealth management, private wealth, or private credit funds will play a vital role in this position. **Key Responsibilities:** - Develop and manage the product roadmap for debt products, ensuring alignment with overall business goals and cus...

As a General Manager - Design, you will be responsible for managing the revenue of a region and overseeing the growth and performance metrics of both the business and the team. You will have complete ownership of key business initiatives such as product launches, process improvements, category expansion, and vendor relationships. Your role will involve contributing to business decisions with qualitative inputs and in-depth quantitative analysis. It is essential to have a strong understanding of design requirements and customer experience to drive maximum business results. Key Responsibilities: - Lead, motivate, and manage a young and ambitious city team on a day-to-day basis, including Busin...

Job Description: Relationship Manager About Assure by SolarSquare: India's top Rooftop solar maintenance and repair companies enabling homes & housing societies across India to manage and maintain solar PV plants. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time. Company Website - https://assure.solarsquare.in/ Job Role Relationship Manager Function Business Development Business Vertical Residential Maintenance and Support Reports To Marketing Manager / Regional Sales Manager Job Type Functional Location Bhopal / Lucknow / Nagpur Eligibility Criteria Education: No Bar should have calling experience and open to making phone calls and und...

Post-dispatch follow-up with farmers to confirm material receipt, escalate issues, guide installation, and maintain accurate records. Ensure timely updates in Google Sheets and coordinate with teams for resolutions Required Candidate profile Manage customer communication via calls/WhatsApp, send acknowledgments, resolve queries, and support data entry for inventory during low call volume. Ensure accurate, timely reporting.

As a Product Writer / Marketer, your role involves creating, refining, and executing compelling content strategies that effectively communicate the value, differentiation, and positioning of products to various audiences. You will collaborate closely with product owners, designers, and developers to ensure consistent and persuasive messaging aligned with business objectives. **Key Responsibilities:** - Craft clear Product Messaging & Value Proposition that highlights product benefits and competitive edge. - Develop high-impact Marketing Content across various formats such as landing pages, email campaigns, case studies, blogs, and whitepapers. - Support Go-to-Market (GTM) activities by plann...

Provide excellent customer support through international voice channels, handling inbound and outbound calls. Assist customers with inquiries, issues, and requests related to products and services across Healthcare, Retail, Banking, and Tech Support domains. Maintain a high level of professionalism and empathy while communicating with customers from diverse cultural backgrounds. Troubleshoot and resolve customer issues efficiently while adhering to company policies and service guidelines. Document customer interactions accurately and update relevant databases or CRM systems. Collaborate with team members and escalate complex issues to appropriate departments for timely resolution. Achieve in...

Role Overview: As a founding AI Generalist at Scouto, you will play a pivotal role in redefining recruitment by leveraging an autonomous AI recruiter. Your responsibilities will encompass various aspects such as operations & automation, customer success & support, product feedback & growth, and sales & upsell. Key Responsibilities: - Identify repetitive workflows and automate them using AI APIs, Zapier/Make, LangChain, or light scripting. - Manage onboarding processes, address support tickets, troubleshoot with the engineering team, and ensure customers derive maximum value from the platform. - Provide valuable insights for product enhancement by converting user pain points into actionable i...

You will be joining Analytics Vidhya, a leading platform dedicated to shaping the next generation of AI professionals worldwide. The core mission is to provide a top-tier community knowledge platform that enables individuals to enhance their data skills in various domains such as data science, data engineering, machine learning, and Artificial Intelligence. - Nurturing relationships with prospects - Managing the complete customer lifecycle - Counseling professionals on suitable courses - Maintaining sales records using CRM tools To excel in this position, you should have: - Proven track record as a B2C sales representative - Excellent communication and interpersonal skills - Exceptional nego...

Role Overview: As a CRM Manager in the Real Estate industry at Goregaon West, you will lead and mentor the CRM team to ensure seamless post-sales operations. Your responsibilities will include allocating tasks, monitoring performance, and ensuring compliance with CRM SOPs. You will review and optimize CRM processes to enhance efficiency and customer service quality. Your primary focus will be on maintaining high customer satisfaction scores by serving as an escalation point for grievances and complex cases. Proactively managing customer relationships and personally handling key clients when necessary will be crucial for ensuring trust and retention. Accuracy in preparing and dispatching dema...

As a Customer Onboarding Specialist, your role will involve providing exceptional customer onboarding experience for new customers and guiding them through our business offerings to ensure their success. Your key responsibilities will include: - Facilitating a smooth onboarding process for customers - Coordinating resources across multiple teams - Proactively communicating with clients - Collaborating with internal teams to ensure successful onboarding - Assisting customers in their learning journey - Tailoring food & drinks menu for customers - Demonstrating how our software can enhance their business - Updating the company's learning site To excel in this role, you must have prior experien...

Role Overview: You are looking for a retail store manager to join a private label, bridal-wear brand. The ideal candidate should have a strong understanding of design, fashion, and the ability to effectively manage the operations and business aspects of a couture brand. If you have experience in this field and are passionate about business development, merchandising, and maintaining stock levels, we encourage you to apply. Key Responsibilities: - Managing the business both in-store and online, including Point-of-Sale platforms like Instagram and Shopify. - In charge of merchandising and stockkeeping at various locations, as well as maintaining sales records through these channels. - Planning...

As a Customer Service Coordinator, your role will involve following up on orders from repeat customers, coordinating with Accounting to ensure timely invoice generation, and working with Supply Chain & Production teams to ensure On Time In Full (OTIF) deliveries. You will also be responsible for supporting Finance by providing customer-wise sales data to measure growth trends. Additionally, you will brainstorm with management to identify and resolve customer issues, and implement CAPA (Corrective & Preventive Actions). Key Responsibilities: - Follow up on orders from repeat customers - Coordinate with Accounting for timely invoice generation - Work with Supply Chain & Production teams for OT...

As a Content and Creative Specialist at evACAD, you will be instrumental in the design, execution, and scaling of content and creative assets. Your role will involve elevating the creative standards of the team and inspiring them to produce top-notch content for our target audience. Reporting to the Head of Marketing, you will be a key player in shaping the brand's creative direction. **Key Responsibilities:** - Ideate, design, and develop content for various platforms such as social media, websites, and third-party properties. - Collaborate with photographers, videographers, and other stakeholders to create assets for integrated campaigns across diverse channels and media formats. - Manage ...

The Engagement Lead plays a critical role in customer success, responsible for managing the entire customer journey from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding - Oversee customer engagement f...

As a Senior Quality Assurance Engineer joining our growing team, you will play a crucial role in developing, implementing, and automating quality processes to ensure our products meet the highest standards for quality, functionality, and reliability before delivery. Your agile and software development experience will be essential in enhancing our products with improved defect rates, automation, and performance. Your responsibilities will include building tools and tests to enhance customer experiences, developing and maintaining functional and integration test cases, executing manual and automated test cases, tracking key metrics across all phases, documenting testing results, providing qual...

As an intern at Connect and Heal, you will be responsible for handling customer queries and managing customer coordination with a customer-centric attitude. Your day-to-day activities will involve managing data, generating MIS reports, and ensuring exceptional customer service to guarantee customer satisfaction. Additionally, you will play a key role in helping to build and enhance customer service processes while adhering to the set standards of TAT (turnaround time) and SLA (service level agreement). It is crucial that you demonstrate customer empathy during all interactions to maintain high levels of customer satisfaction. About the Company: Connect and Heal is a prominent healthcare serv...

As a Product Manager at Spendflo, you will play a crucial role in revolutionizing the procurement process by developing a product that meets the needs of modern procurement teams. You will be responsible for driving the product strategy and execution from end to end, working closely with engineers, designers, customers, and leaders to deliver impactful products. Your focus will be on building streamlined workflows, providing real-time spend visibility, and enabling smarter decision-making. In this role, you will have ownership of core modules such as Intake Workflows, Spend Management, and the Contracts Hub. Your responsibilities will include building features that enhance procurement proces...

As a Customer Deployment Architect on the Echo Applied AI team, you will serve as the lead technical strategist embedded with our customers. You will own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRevs AgentOS platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You will act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world impact. You will deeply understand customer business domains, syste...

As a Senior Product Manager on the Firewall team at Cisco Systems, Inc., you will collaborate with various stakeholders such as Customers, User Experience and Design, Engineering, Marketing, Sales, and other Product Managers to drive Managed Security Service Provider (MSSP) adoption for our Firewall portfolio. Your role will involve problem discovery, user story refinement, and delivering solutions that cater to customer needs. You will devise the MSSP vision and strategies, prioritize features, and work closely with the Product Management team to create a roadmap that offers differentiated Network Security outcomes to MSSPs. Additionally, you will be responsible for writing Product Requirem...

As a Sales Representative in our Injection Moulding Labeling (IML) division, you will be a vital part of our team, driving growth through your proactive and solutions-oriented approach. Your primary focus will be on engaging with clients, understanding their manufacturing needs, and effectively showcasing how our high-quality products and services can meet and exceed their expectations. By nurturing relationships, generating leads, and closing deals, you will uphold our brand's reputation for technical excellence and responsive service. Your responsibilities will include maintaining and cultivating existing client relationships, identifying and pursuing new business opportunities in designat...

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies, one step at a time, one person at a time. Our journey began when our founders, Saurabh & Abhishek, recognized the potential in an industry with significant scale (100k Cr+ Premiums) and rapid growth (20%+ CAGR over the past 20 years), yet lacking the level of customer experience that could be achieved through technology. In the last 5 years, we have surpassed expectations by innovating, enhancing customer experience, and partnering with over 4000 companies, covering 700,000 lives, including 20 of India's unicorns. Our commitment to delive...

You will be joining Arcesium, a global financial technology firm that specializes in addressing complex data-driven challenges encountered by sophisticated financial institutions. As part of our team, you will have the opportunity to contribute to innovative solutions aimed at anticipating risks, meeting future challenges, and assisting clients in achieving transformational business outcomes. Arcesium operates in the fast-growing financial technology industry, characterized by ongoing change and innovation. At this crucial stage of our growth, we are seeking individuals who demonstrate intellectual curiosity, proactive ownership, and a collaborative spirit. As a valued member of our team, yo...

The Sales Representative will collaborate closely with AWS, AWS Aggregator, and Progression sales teams to develop and implement a high-volume sales strategy. You will be responsible for owning and driving an AWS business function, as well as cultivating and enhancing business relationships with OEM field teams and distributors for co-selling and co-marketing initiatives. Your role will involve engaging with prospects to present the AWS/Progression Managed service proposition and working with the technical team to make a compelling case for closing deals. Additionally, you will collaborate with the Marketing and sales teams to launch lead generation activities and work alongside the technica...

You will be part of the Marketing team at Visit Health, where your primary responsibility will be driving User Growth and Corporate Engagement. Your role will involve increasing the number of onboarded consumers/employees, driving engagement initiatives, and collaborating with the Marketing/BD team to develop strategies to connect with high-level contacts such as CXOs, Directors, CHROs, and VPs. Working closely with the Marketing team, you will be involved in crafting account-based content, effectively communicating the value proposition to secure initial meetings with prospects, and developing a strong understanding of Visit Health's offerings. Additionally, you will qualify and develop out...

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes. You will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potent...