72 Customer Empathy Jobs

Role Overview: As a Customer Onboarding Specialist, your primary responsibility is to provide an exceptional onboarding experience for new customers. You will be managing their learning journey and onboarding process, ensuring they understand how our business can contribute to their success. Key Responsibilities: - Facilitate a smooth onboarding experience for customers by scheduling roll-out resources, proactively liaising with clients, and coordinating with internal teams. - Assist customers in their learning journey, including training for staff, managers, and owners. - Tailor food and drinks menus to suit customers" venues and educate them on how our software can drive their business thr...

As a Wedding Services Sales Executive, you will be responsible for liaising with customers and vendors in the wedding domain, selling wedding services, and ensuring customer satisfaction. Your key responsibilities will include: - Handling incoming customer enquiries through various channels and guiding them towards conversion. - Proactively reaching out to potential customers interested in wedding planning services. - Understanding customer needs, providing suitable vendor recommendations, and working closely with customers to finalize vendors. - Achieving and exceeding set targets in Gross Merchandise Value (GMV) and other performance metrics. - Cross-selling various products and services t...

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies. Our founders, Saurabh & Abhishek, recognized the potential in this industry due to its substantial size, rapid growth, and the opportunity to enhance customer experience through technology. Over the past 5 years, we have made significant strides in innovation, customer experience, and value delivery, serving over 4000 companies, 700,000 lives, and 20 of India's unicorns. About the Team: Plum's Account Managers operate based on four core principles: - Disrupting the insurance industry by elevating the customer experience. - Addressing chal...

Role Overview: As part of the Marketing team at Visit Health, your role focuses on driving User Growth and Corporate Engagement. You will be responsible for increasing the number of onboarded consumers/employees, driving engagement initiatives, and collaborating with the Marketing/BD team to connect with high-level contacts. Your primary task will be to craft strategies, develop account-based content, and effectively communicate Visit Health's value proposition to secure initial meetings with prospects. It is crucial for you to have a strong understanding of Visit Health's offerings and track the effectiveness of marketing funnels and engagement drives. Key Responsibilities: - Increase the n...

As a Senior Product Manager at Spendflo, you will be at the forefront of revolutionizing the procurement process. Your role will involve leading the product strategy and execution, working closely with various teams to deliver impactful solutions that enhance procurement efficiency and decision-making. Your focus will be on designing intuitive products that simplify collaboration, improve visibility, and drive measurable ROI for stakeholders in procurement, finance, IT, and business teams. **Key Responsibilities:** - Take full ownership of core product areas including Intake Workflows, Spend Management, and the Contracts Hub - Develop features that streamline the procurement process from req...

You will be responsible for guiding individuals or groups through live virtual fitness sessions. You will design and lead exercise routines suitable for various fitness levels, ensuring safe and effective workouts while providing real-time feedback, motivation, and personalized support. - Conducting up to 3 to 5 workout sessions per day. - Developing session plans for each following week, for prior approval process. - Maintaining all standards and protocols set by the organization while conducting above mentioned sessions. - Observing clients during workouts to correct, motivate and encourage as needed. - Knowledge-sharing with clients during the sessions. - Occasionally developing and condu...

As a Product Support Lead at Vidpro, you will play a crucial role in building and managing the product support function. Your responsibilities will include operational support management, client communication & relationship management, collaboration & escalation, and team building & leadership. Key Responsibilities: - Operational Support Management - Serve as the primary point of contact for client-reported product issues. - Manage the full ticket lifecycle: intake, triage, resolution, escalation, closure. - Monitor, track, and ensure SLA compliance across all active tickets. - Define and improve support processes, workflows, FAQs, and knowledge bases. - Client Communication & Relationship M...

The ideal candidate should bring proven expertise in Product Management, including requirements definition and prioritization, stakeholder collaboration, and negotiation within Agile/SAFe frameworks. Prior experience as a Product Owner or Product Manager is essential. Strong communication skills are critical, along with a demonstrated ability to think analytically and structurally, with keen attention to detail. The candidate should be a creative problem solver, capable of applying innovative approaches to complex challenges. Qualifications: Must have: Bachelor's degree, preferably in Engineering, Technology, or similar program Total 7-8+ years of experience with SDLC. 4 to 5 years of experi...

As a Technical Support Engineer at GlobalLogic, your role involves providing essential technical assistance to clients by troubleshooting issues and offering support. You will collaborate with cross-functional teams to ensure a smooth user experience and effectively resolve technical challenges. **Key Responsibilities:** - Triage customer issues received through various channels such as phone, chat, or web portal. - Prioritize cases based on customer urgency and issue severity. - Utilize internal knowledge bases and information repositories to resolve issues efficiently. - Log and track all incidents and service requests accurately in the case management system. - Document all customer inter...

Role Overview: You are being offered a unique 6-month internship opportunity as a Video/Audio Content Creator at Bynry Inc., a fast-growing B2B SaaS company specializing in utility management. Your role will involve creating AI-powered content, analyzing customer insights, and interacting with customers to support their needs. Key Responsibilities: - Content Creation (AI-Powered): - Create video tutorials, how-to guides, and knowledge base articles using AI tools - Write blog posts and case studies showcasing customer success stories - Develop visual content (infographics, screenshots, workflow guides) with AI design tools - Build onboarding materials and quick-start guides for new customers...

You would be working with US-based brands to set up Loop, a subscription management platform for e-commerce brands. Your role would involve onboarding big brands onto Loop and ensuring a seamless merchant experience. Key Responsibilities: - Collaborate with merchants, founders, product, and sales teams to own the merchant onboarding process - Engage with merchants and agencies on a daily basis to provide solutions and ensure a positive experience - Use your 2-3 years of experience in a client-facing role to effectively communicate, manage stakeholders, and work comfortably with Excel - Demonstrate a high level of customer empathy and a solution-oriented mindset - Utilize your technology unde...

As a Forward Deployed Engineer - Deployment Architect at DevRev, you will play a crucial role in designing and implementing AI-driven business transformation projects for our customers using DevRevs AgentOS platform. Your responsibilities will include deeply understanding customer business domains, architecting scalable solutions, and serving as a trusted technical advisor. You will collaborate with various teams to ensure successful implementation and drive innovation in AI and software integration. **Key Responsibilities:** - **Own Customer Context:** Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design. - **Architect AI Transformation:** Design and ...

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers every...

Role Overview: At Saleshandy, you will be responsible for leading and building a world-class support function that focuses on delivering fast, human, and delightful experiences to every customer. This role goes beyond ticket resolution, as it involves deeply understanding customer challenges, enabling self-service excellence, and driving continuous improvements in customer support to enhance user retention. Key Responsibilities: - Customer Experience Leadership: Lead the global support team in providing fast, consistent, and empathetic responses across various channels. - Process Excellence: Develop and optimize support workflows, SLAs, and escalation frameworks to ensure top-notch service d...

As a Senior UX Design Leader at our company, you will have the opportunity to play a key role in developing and executing UX strategies for web, mobile, and emerging digital channels. Your responsibilities will include aligning UX initiatives with business goals, customer needs, and regulatory requirements. You will also have the chance to manage, coach, and mentor a variety of UX designers, researchers, and content strategists to foster a collaborative, inclusive, and feedback-driven design culture. Key Responsibilities: - Develop and execute UX strategies for web, mobile, and emerging digital channels. - Align UX initiatives with business goals, customer needs, and regulatory requirements....

As a Product Content Specialist intern at Bynry Inc., you will have the opportunity to work with a dynamic team in a fast-growing B2B SaaS company that is revolutionizing utility management. Your role will involve creating content using AI-powered tools, analyzing customer insights, and engaging with customers to support their success. Here's a breakdown of what you will be doing: **Role Overview:** You will be a part of a 20-person team at Bynry Inc. in Bavdhan, Pune, dedicated to enhancing utility operations through innovative technology solutions. Your primary focus will be on content creation, analytics, and customer interaction. **Key Responsibilities:** - Create video tutorials, guides...

Role Overview: You are a creative and data-curious Product Advocate Intern at Bynry Inc., a fast-growing B2B SaaS company revolutionizing utility management. Your role involves AI-powered content creation and customer analytics, supporting customers, and building practical skills in content creation, analytics, and customer advocacy. Key Responsibilities: - Content Creation (AI-Powered): - Create video tutorials, how-to guides, and knowledge base articles using AI tools - Write blog posts and case studies showcasing customer success stories - Develop visual content (infographics, screenshots, workflow guides) with AI design tools - Build onboarding materials and quick-start guides for new cu...

Role Overview: Welcome to Plum, a company dedicated to becoming the most trusted and loved insurance and healthcare provider for individuals and businesses. Founded by Saurabh & Abhishek with a vision to revolutionize the industry through innovative technology-driven solutions, Plum has successfully onboarded over 4000 companies and 700,000 lives, including 20 of India's unicorns. With a mission to provide high-quality insurance and healthcare to 10 million lives by FY2030, Plum is supported by investors such as Tiger Global and Peak XV Partners. Key Responsibilities: - Manage a diverse set of accounts in an end-to-end manner, ensuring 100% accountability for all outcomes, including escalati...

As a Sales Representative in the Injection Moulding Labeling (IML) division, you will be responsible for driving growth and building strong relationships with clients. Your role will involve proactively developing existing client relationships, identifying and closing new business opportunities, conducting product presentations, and staying updated on market trends. Additionally, you will participate in industry events and trade shows, with approximately 40% travel required. Key Responsibilities: - Proactively develop and maintain relationships with existing clients to ensure satisfaction and encourage repeat business. - Identify, pursue, and close new business opportunities within assigned ...

About The Company VMax Wellness is a dynamic health and wellness company dedicated to empowering individuals to live healthier lives. We offer personalized fitness and nutrition plans tailored to individual needs, delivered by a passionate team of experts. Our mission is to positively impact one million lives by combating lifestyle diseases and promoting overall well-being. Excited and want to learn more Visit our website, vmax.fit Role Description A Fitness Trainer is responsible for guiding individuals or groups through live virtual fitness sessions. The trainer designs and leads exercise routines suitable for various fitness levels, ensuring safe and effective workouts while providing rea...

Role Overview: Pickyourtrail (PYT) is looking for a Junior Brand Manager to play a crucial role in operationalizing brand strategy and ensuring brand consistency across all consumer touchpoints. As a member of the team, you will be responsible for project managing internal marketing projects, embodying customer empathy, supporting brand strategy, overseeing campaign execution, and tracking performance for optimization. Key Responsibilities: - Project manage all internal marketing projects, guiding creative, content, digital, and influencer teams to ensure campaigns are on schedule, within budget, and aligned with the brand plan. - Regularly engage with customers to understand their needs and...

Role Overview: As a Product Manager at our company, you will be responsible for driving the evolution of our data foundation capabilities. Working closely with engineering, architecture, design, and go-to-market teams, you will define product requirements, shape roadmap priorities, and deliver impactful services that power the BDC platform. Your role will involve bringing customer empathy, execution focus, and a collaborative mindset to ensure the delivery of valuable outcomes for both internal and external stakeholders. Key Responsibilities: - Drive the evolution of data foundation capabilities by collaborating with cross-functional teams - Define product requirements and shape roadmap prio...

As a Director of User Experience at Blue Spire's enterprise UX team, Green Pixel Studios in Citizens Bank, your role will be crucial in leading the design and delivery of digital customer experiences across banking platforms. You will collaborate with existing UX Directors to manage a team and focus on enhancing usability, accessibility, and customer satisfaction through strategic design and data-driven decision-making. **Key Responsibilities:** - Develop and implement UX strategies for web, mobile, and emerging digital channels. - Align UX initiatives with business objectives, customer requirements, and regulatory standards. - Manage, coach, and mentor a diverse team of UX designers, resear...

As a Front Desk & Customer Experience Executive at the Computer Hardware company, you will play a crucial role in ensuring a seamless customer experience and efficient service operations. - Welcome and assist walk-in customers with a friendly demeanor. - Handle phone/email/chat inquiries promptly and effectively. - Create job cards, log system inwards, and update CRM accurately. - Promote accessories, services, and extended warranties to customers. - Track inquiries, update CRM records, and follow up on leads. - Maintain a clean, organized, and customer-friendly reception area. - Display branding materials, brochures, and policies appropriately. - Address minor complaints or delays with empa...

As a Global L&S Execution Excellence Lead at Maersk, you will be responsible for driving end-to-end performance and transformation initiatives within Logistics & Services (L&S) Products in Transported by Maersk (TbM) Operations. Your key responsibilities will include: - Providing clear direction to Regional L&S Operations teams and supporting proactive performance management based on key operational metrics and Operational Excellence efforts. - Leading the conceptualization and implementation of strategic transformation within the L&S TbM Operations organization. - Leading Cross Functional Collaboration and high impact delivery by identifying critical enablers of change, scoping technology d...