Customer Experience Associate

About Even Healthcare

Role Overview

Key Responsibilities

• Act as the first point of contact for customer inquiries via live chat, phone calls, and
  

• Provide prompt, friendly, and effective support, resolving issues with empathy and
  

• Collaborate with product, operations, and technical teams to escalate or resolve
  

• Identify recurring customer challenges and suggest process or product
  

• Maintain accurate records of customer interactions and follow-ups in our CRM
  

• Contribute to a positive team environment by sharing insights, feedback, and best
  

Requirements

• 0-1 years of experience in customer support, customer success, or a related
  

• Exceptional communication skills—both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Comfort with handling multiple conversations and tasks in a fast-paced environment.
• Familiarity with CRM tools is a plus.
• A collaborative attitude and eagerness to learn and grow with the team.
  

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a dynamic and mission-driven healthcare startup.
• Professional growth and learning opportunities.
• A collaborative and inclusive work environment.