As a Customer Experience Associate at Homefnb, your role will involve providing exceptional customer support and ensuring customer satisfaction. Your daily tasks will include handling client communications through calls and the application, managing back-end communication with clients, hosts, and consumers, and ensuring a seamless dining experience for both guests and hosts. Additionally, you will be expected to demonstrate proficiency in basic computer skills, especially in Microsoft Suite, for managing data and reports. Your ability to communicate effectively with internal teams and showcase leadership skills will be crucial for success in this role. Key Responsibilities: - Handle client communications: Manage back-end communication with clients, hosts, and consumers via calls and the application. - Proficiency in computer skills: Comfortable with basic computer operations and adept at using Microsoft Suite for data management. - Internal Communication: Work as a team player by effectively communicating with internal teams and demonstrating leadership skills. Qualifications: - Communication Skills: Fluent in Hindi and English. Knowledge of Gujarati, Marathi, or other Indian regional languages is a plus. - Experience: Open to candidates with 1-2 years of experience or freshers. - Education: Minimum qualification of 12th pass or a Diploma is required. If you are a proactive and skilled communicator who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity at Homefnb. Please send your resume and a cover letter to hr@homefnb.co.,
Are you a highly organized, proactive professional with a knack for keeping things running smoothly? I'm seeking a talented Executive Coordinator to support me and our senior management team in driving key initiatives forward. This role is perfect for someone who thrives in a fast-paced environment and excels at multitasking. Company Description Homefnb is India’s first social dining and home-food experience platform, built to connect people through the universal language of food. We empower home chefs, hosts, and culinary enthusiasts to share their kitchens, cuisines, and culture with guests seeking authentic, homely, and memorable dining experiences. For guests, Homefnb is more than just food delivery; it offers a chance to enjoy authentic, regional, and home-cooked meals. For hosts, Homefnb provides the platform, tools, and visibility to monetize their cooking skills. Key Responsibilities ▪️ Coordinate seamlessly with internal teams and external agencies to facilitate collaborations and partnerships. ▪️Conduct regular follow-ups on action items, deadlines, and project milestones to ensure timely delivery. ▪️Draft and distribute Minutes of Meetings (MOMs), capturing key discussions, decisions, and next steps. ▪️Maintain accurate records, databases, and filing systems for easy access and compliance. ▪️Handle all administrative tasks, including scheduling meetings, managing calendars, and organizing travel arrangements. ▪️Manage correspondence, such as emails, phone calls, and inquiries, with professionalism and efficiency. ▪️Prepare reports, presentations, and documentation to support decision-making processes. ▪️Assist in project management, including tracking progress, budgeting, and resource allocation. ▪️Conduct research on industry trends, competitors, or potential partners as needed. ▪️Organize events, workshops, or team-building activities to foster engagement. ▪️Support budget tracking, expense reporting, and procurement processes. ▪️Provide general operational support to enhance team productivity and workflow. Skills & Qualifications ▪️Proven experience in a similar administrative or coordination role (2+ years preferred). ▪️Strong communication skills, both written and verbal. ▪️Proficiency in tools like Microsoft Office Suite, Google Workspace, or project management software ▪️Excellent organizational and time-management abilities. ▪️A proactive mindset with attention to detail and problem-solving skills. ▪️Bachelor's degree in Business Administration, Management, or a related field is a plus. If you're a proactive and skilled communicator, we'd love to hear from you. Please send your resume and a cover letter to hr@homefnb.co