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Job Title: Customer Experience & Success Manager Location: Remote Company: Foyr (www.foyr.com) At Foyr, we empower interior designers and real estate professionals to grow faster with cutting-edge design technology. Our platform, Foyr Neo, simplifies everything from floor planning to 3D rendering, helping creatives bring their ideas to life in a fraction of the time. Foyr was voted the #1 SaaS company by NASSCOM and is backed by industry leaders including JLL, SRI Capital, Quext, Astarc Ventures, and Brick Eagle. We are building the future of design tech. If you are passionate about delivering premium customer experiences and want to be part of a fast-growing global team, we would love to hear from you. About The Role We are hiring a Customer Success Manager with a strong sense of hospitality to guide our customers through every stage of their journey. From onboarding to renewal, you will play a strategic role in ensuring interior designers and real estate professionals get the most value from Foyr Neo. You will build long-term relationships, drive adoption, and help customers grow their business using our platform. What You Will Do Lead onboarding journeys that are smooth, personalized, and aligned with each customer’s goals and workflows. Serve as the main point of contact for assigned accounts, building trust and providing regular, high-impact check-ins. Create customer success plans to help users define, track, and achieve their goals. Act as a customer advocate by identifying friction points and working with product, support, and engineering to resolve them. Monitor account health and implement strategies to reduce churn and boost engagement. Work with the sales team to identify and support upsell or cross-sell opportunities. Gather and analyze customer feedback to influence product improvements. Contribute to our overall customer experience strategy by applying hospitality-inspired best practices. Host training sessions and webinars to educate and empower users. What Success Looks Like Within your first 6 to 12 months, your impact will be measured by: High onboarding completion rates and a faster time-to-value for customers. Increased customer engagement and adoption of key product features. Strong CSAT and Net Promoter Scores. Reduced churn and improved retention across key accounts. Number of upsell and expansion opportunities identified and supported. What We Are Looking For 3 to 6 years of experience in Customer Success, Account Management, or similar client-facing roles within SaaS or technology. A background in hospitality, luxury services, or guest experience is strongly preferred. A proven ability to deliver high-touch service and maintain long-term client relationships. Excellent communication, interpersonal, and problem-solving skills. The ability to thrive in a fast-paced and evolving startup environment. Strong organizational skills and a proactive, self-starting mindset. A passion for design and technology, or familiarity with interior design workflows, is a bonus. Remote Work Expectations Foyr is a remote-first company with a global team. This role requires: A minimum of 4 to 6 hours of daily overlap with U.S. Eastern or Pacific Time. Clear and timely communication through tools like Slack, Zoom, Notion, and email. Strong self-management skills and the ability to work independently without daily supervision. Why Join Foyr Be part of a company that is transforming the interior design industry. Work with a global team of creative and talented individuals. Take ownership and have a meaningful impact on customer outcomes. Enjoy flexible work, opportunities for growth, and a collaborative culture. Skills: problem-solving,account management,client-facing roles,interpersonal skills,customer success,onboarding,customer,organizational skills,self-management,communication,familiarity with interior design workflows,customer experience Show more Show less
