Customer Education Manager (Global Enablement)

UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize

operational uptime and reduce downtime for industrial and enterprise clients. Our

innovative platform harnesses cutting-edge data science to deliver actionable insights,

ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial

Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to

explain interrelations across upstream/downstream equipment, adapt to changes, identify

problems, and give prescriptive diagnosis like a human expert would.

Customer Education Manager (India-based, Global Support)

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About the Role

own UptimeAI training and certification programs.

What You’ll Do

Lead Customer Training & Certification Programs

• Design, build, and maintain structured training paths, certification programs, and embedded platform learning experiences for customers.
• Develop scalable onboarding and skill-building curricula across industries and regions.
• Define learning objectives, success metrics, and evaluation frameworks.
• Ensure programs drive adoption, reduce friction, and accelerate time-to-value.

Create Engaging Customer-Focused Content

• Develop high-quality modules, guides, assessments, learning content, and in-app/platform embedded training.
• Leverage AI-enabled tools (video generation, auto-authoring, adaptive learning) for faster, more effective content creation.
• Maintain a consistent, professional, and customer-friendly educational style across all materials.

Empower Customer Success

• Enable the Customer Success team to deliver training and certification programs confidently and effectively.
• Gather feedback and measure training effectiveness to refine and improve programs continuously.

Measure Impact & Drive Continuous Improvement

• Track key KPIs: adoption, completion, certification rates, in-platform engagement.
• Analyze outcomes to enhance learning experiences and maximize customer value.

Collaborate Across Teams

• Work with Product, Engineering, and Customer Success to ensure training is aligned with product updates and customer needs.
• Partner with Marketing for Academy branding, communication, and promotion.

What You Bring

• 7+ years in Customer Education, Instructional Design, Training Program Management, or similar roles.
• Proven experience designing training and certification programs, including embedded learning in SaaS platforms.
• Ability to simplify complex technical concepts for customer audiences.
• Hands-on experience with LMS, AI-enabled content creation, and digital learning best practices.
• Strong project management, communication, and global collaboration skills.
• Experience in industrial platforms, AI/ML products, or engineering-heavy domains.
• Prior work building customer academies, certifications, and embedded learning experiences.