Customer Education Manager (Global Enablement)

200 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize

operational uptime and reduce downtime for industrial and enterprise clients. Our

innovative platform harnesses cutting-edge data science to deliver actionable insights,

ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial

Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to

explain interrelations across upstream/downstream equipment, adapt to changes, identify

problems, and give prescriptive diagnosis like a human expert would.


Customer Education Manager (India-based, Global Support)

Location:

Function:

Role Type:


About the Role

own UptimeAI training and certification programs.


What You’ll Do

Lead Customer Training & Certification Programs

  • Design, build, and maintain structured training paths, certification programs, and embedded platform learning experiences for customers.
  • Develop scalable onboarding and skill-building curricula across industries and regions.
  • Define learning objectives, success metrics, and evaluation frameworks.
  • Ensure programs drive adoption, reduce friction, and accelerate time-to-value.


Create Engaging Customer-Focused Content

  • Develop high-quality modules, guides, assessments, learning content, and in-app/platform embedded training.
  • Leverage AI-enabled tools (video generation, auto-authoring, adaptive learning) for faster, more effective content creation.
  • Maintain a consistent, professional, and customer-friendly educational style across all materials.


Empower Customer Success

  • Enable the Customer Success team to deliver training and certification programs confidently and effectively.
  • Gather feedback and measure training effectiveness to refine and improve programs continuously.

Measure Impact & Drive Continuous Improvement

  • Track key KPIs: adoption, completion, certification rates, in-platform engagement.
  • Analyze outcomes to enhance learning experiences and maximize customer value.

Collaborate Across Teams

  • Work with Product, Engineering, and Customer Success to ensure training is aligned with product updates and customer needs.
  • Partner with Marketing for Academy branding, communication, and promotion.


What You Bring

  • 7+ years in Customer Education, Instructional Design, Training Program Management, or similar roles.
  • Proven experience designing training and certification programs, including embedded learning in SaaS platforms.
  • Ability to simplify complex technical concepts for customer audiences.
  • Hands-on experience with LMS, AI-enabled content creation, and digital learning best practices.
  • Strong project management, communication, and global collaboration skills.
  • Experience in industrial platforms, AI/ML products, or engineering-heavy domains.
  • Prior work building customer academies, certifications, and embedded learning experiences.

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