Customer Care Representative

· To be a primary contact person for all inquiries related to our online merchandise/products/ Service orders for customers · To provide informative response to call and email inquiries of customers · To promptly respond to basic website queries of customer via chat/Social media · To precisely communicate company’s policies and other related matters to clients if needed · To enter, process, post and manage customer orders as per company’s SOP · To cancel partial or complete orders if requested by customers · To assist customer with refunds, returns, shipping policies and other order related queries · To process customers replacement orders · To effectively follow up with customers on orders for retail, repair services, after sale service issues or any other requests from customer · To assist customers in product selection by providing suggestions and up-sell products by recognizing opportunities · To respond to product reviews by customer · To calmly, promptly and properly resolve all queries of customers · To update and maintain correspondence daily by tracking all call related information, documenting customer problems and inputs in system · To ensure customer database is updated with latest information such contact, address, email, delivery availability etc · To do daily reporting and feedbacks to management for call issues, customer problems, trending issues, any product fixes/improvements , product service etc · To stay updated with all technical and non technical product knowledge of KRIOS Kitchens · To build positive rapport with each customer · To ensure best interactive online shopping experience to customers Requirements / Eligibility Criteria: Educational Qualification Bachelor’s degree or currently in any year of graduation in any field Experience 0 – 2 Years Skills Excellent oral and written communication skills Attention to details, adaptable and ability to multi-task Should be Quick learner Knowledge of MS office Should be able to communicate in local language as well Show more Show less