Customer Care Executive

Job Title: Customer Care Executive

Location: Surat

Experience Required: Minimum 1 year of relevant experience in customer service

Job Summary:

As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand.

Key Responsibilities:

• Handle inbound and outbound calls, emails, chats, and social media queries from customers related to pet care products and services.
• Provide accurate information about products, order status, deliveries, returns, and other service-related issues.
• Understand customer needs empathetically, offering tailored solutions and support to pet parents.
• Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly.
• Maintain up-to-date knowledge of all products and services to effectively assist customers.
• Record and update customer interactions in CRM systems accurately and on time.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection.
• Identify recurring issues and share insights with management to improve processes and customer satisfaction.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• High level of empathy and patience, especially when interacting with pet owners.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Familiarity with CRM systems and customer support tools.

Qualifications:

• Minimum 1 year of experience in a customer care or support role.
• Proficiency in [languages required, e.g., English, Hindi, and/or regional languages].
• Basic computer literacy and comfort using support software and tools.
• Passion for animals and understanding of pet care needs.

Preferred Qualifications:

• Experience in the pet care, veterinary, or e-commerce industry.
• Bachelor’s degree in any discipline.
• Prior experience handling social media or chat support.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Pet care industry: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person