About Company: Zoivane Pets strives to create a better world for pets and their parents. Company is involved in innovative products meant for pet caring (like shampoo, stay away spray, potty training and several other) and pet training kits. Company is a very promising start up and is on growth trejectory. Company is in process of building a strong core team who can drive the growth plan and support in various functional areas. Zoivane Pets is looking forward to employ dynamic , enthusiatic and target achiever youths! Job Title: Production Planning, Control & Warehouse Manager Location: Surat Job Summary: The Production Planning, Control & Warehouse Manager is responsible for overseeing the planning and coordination of production schedules and inventory management to ensure timely and cost-effective manufacturing processes. This role also includes managing the warehouse operations, including inventory control, receiving, storage, issuing, ensuring compliance with safety standards and operational efficiency. Key Responsibilities: Production Planning & Control: Develop, implement, and monitor production schedules to meet customer demand and internal capacity. Coordinate with procurement/Vendors, production, quality, and sales teams to ensure material availability and timely delivery. Cordinate with multiple sales channels for deriving final inventory planning Ensure production plans align with overall business objectives and inventory strategies. Maintain inventory turnover ratios as per guidance from management Warehouse Management: To ensure that daily warehouse operations including receiving, storage, issuing and returns is taken care of meticulously Ensure proper inventory control processes are in place and adhered to. Conduct regular stock audits, reconcile discrepancies. Maintain warehouse safety and cleanliness in compliance with health and safety regulations. Optimize space utilization and layout for improved storage efficiency and flow of materials. Maintain issuing of inventory as per each sales channels' requirements Keep an eye on aging and shelflife of inventories so that to avoid any short expiry and Participate in stretegies with respect to short expiry material liquidation as and when needed Train the warehouse staff and labour towards various processes of warehouse and hygene and housekeeping related matters related to warehouse Leadership Qualities: Generate and analyze reports related to inventory, production performance, and warehouse efficiency. Lead, mentor, and develop warehouse and planning staff. Foster a culture of continuous improvement and accountability. Set performance goals and conduct regular evaluations. Qualifications & Skills: Commerce Graduate or any Graduate with minimum 4 years of experience in handling PPC function and warehouse with manufacturing company Microsoft Xls, Word and PPT Exposure to tally OR any other ERP with inventory management Excellent organizational, analytical, and problem-solving skills. Strong leadership and team management abilities. Good understanding of lean manufacturing, inventory control and 5S principles CTC range: As per industry standards Job Type: Full-time Schedule: Day shift Education: Bachelor's (Required) Experience: Handling PPC function and warehouse with manufacturing: 4 years (Required) Work Location: In person

Job Title: Dispatch Executive – E-commerce Platforms Location: Surat Salary: ₹10,000 – ₹15,000 per month Job Type: Full-time Experience: 0–2 years Job Summary: We are looking for a reliable Dispatch Executive to manage day-to-day order processing and dispatch activities for e-commerce platforms like Amazon, Flipkart, Meesho, and others. The candidate should be organized, punctual, and able to handle basic operations and logistics tasks. Key Responsibilities: Process daily online orders from Amazon, Flipkart, Meesho, etc. Print shipping labels and invoices from seller panels. Coordinate with packing team to ensure timely dispatch. Schedule daily courier pickups and track shipments. Maintain records of dispatched orders. Handle return orders, cancellations, and delivery issues. Ensure timely order fulfillment as per platform guidelines. Skills: Excellent organizational skills Attention to detail Strong communication skills Knowledge of logistics and supply chain management Experience with dispatch software or systems Qualifications: Minimum 12th Pass / Graduate preferred. Basic computer knowledge (Excel, Email, Browsing). Experience with Amazon/Flipkart Seller Panel is a plus. Should be punctual, organized, and responsible. Willingness to work in a fast-paced environment. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Experience: E-commerce Dispatching: 1 year (Required) Work Location: In person

Job Title: Customer Care Executive Location: Surat Experience Required: Minimum 1 year of relevant experience in customer service Job Summary: As a Customer Care Executive in the pet care industry, you will be the primary point of contact for pet parents, helping them with inquiries, product support, and service-related questions. You will ensure a seamless and positive customer experience that strengthens trust and loyalty toward our brand. Key Responsibilities: Handle inbound and outbound calls, emails, chats, and social media queries from customers related to pet care products and services. Provide accurate information about products, order status, deliveries, returns, and other service-related issues. Understand customer needs empathetically, offering tailored solutions and support to pet parents. Coordinate with internal teams such as logistics, sales, and technical support to resolve customer concerns promptly. Maintain up-to-date knowledge of all products and services to effectively assist customers. Record and update customer interactions in CRM systems accurately and on time. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service. Support in building and maintaining a strong relationship with the customer community through active engagement and feedback collection. Identify recurring issues and share insights with management to improve processes and customer satisfaction. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and conflict resolution skills. High level of empathy and patience, especially when interacting with pet owners. Ability to multitask and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills. Familiarity with CRM systems and customer support tools. Qualifications: Minimum 1 year of experience in a customer care or support role. Proficiency in [languages required, e.g., English, Hindi, and/or regional languages]. Basic computer literacy and comfort using support software and tools. Passion for animals and understanding of pet care needs. Preferred Qualifications: Experience in the pet care, veterinary, or e-commerce industry. Bachelor’s degree in any discipline. Prior experience handling social media or chat support. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: Pet care industry: 1 year (Required) Language: Hindi (Required) English (Required) Work Location: In person