Customer Care Executive

0 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Department:

Company:


Job Overview:

highly motivated and customer-focused Customer Care Representative


Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat, ensuring a positive and efficient experience.
  • Assist customers with product-related queries, order status, returns, and exchanges.
  • Troubleshoot and resolve customer complaints while maintaining a high level of professionalism.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Provide clear and concise information regarding company policies, procedures, and products.
  • Follow up with customers to ensure concerns are addressed and needs are met.
  • Contribute to the continuous improvement of customer service processes and policies.


Must-Have Qualifications:

  • Proven experience in a customer service or domestic call centre role.
  • Strong communication skills (both written and verbal).
  • Ability to remain calm and professional under pressure.
  • Excellent problem-solving and multitasking abilities.
  • Proficiency in MS Office and familiarity with customer service software/CRM tools.
  • Positive attitude, team-oriented mindset, and willingness to assist customers.
  • Prior experience in a Customer Care team will be an added advantage.
  • Consistent attendance and reliability are essential.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You