Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

HEY JOBSEEKERS!!!!

Customer Service Executive

Location:

Key Responsibilities

  • Provide prompt, accurate responses to customer queries;

    resolve complaints firstcall where possible

  • Update and maintain customer records, logs, and ticket systems
  • Escalate complex issues and coordinate with internal teams for resolution
  • Aim for high call quality and adherence to set performance targets (e.g., call handling time, customer satisfaction)

Musthave Qualifications

  • Education: Minimum 12th pass; graduates
  • Excellent verbal & written English communication

  • Basic computer literacy
  • Strong interpersonal skills: patience, active listening, empathy, problem-solving
  • Flexible for rotational shifts; immediate joiners

Preferred Skills & Traits

  • Prior exposure (internship, training, part-time) in BPO, hospitality, sales
  • Basic understanding of customer service etiquette, telephone manners in.indeed.com

Compensation & Benefits

  • CTC Range:

    1.53LPA total, depending on company and shift timing
  • Monthly basic: 1220K, plus incentives/bonuses for performance
  • Benefits typically include: PF, ESI, health insurance, paid leave, training allowances

Typical Work Schedule

  • Rotational shifts:

    247 support model — night duties possible
  • Day shifts

    often available for female candidates in certain processes
  • Weekly off: 5–6 days; shifts may be split between weekdays and weekends

Interested candidate can apply by dropping cv or contacting Nidhi 6388237997

#lucknow #csa #english #fresher #bpo #cce #voice

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