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Customer Care Executive

Customer Care Executive

Shining Stars Institution & travels

0 - 5 years

1 - 3 Lacs

Kolkata

Posted:1 week ago| Platform:

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Skills Required

Inbound Process BPO Inbound Voice Process Customer Care Customer Handling Inbound Customer Service Solving Queries Inbound Calls Voice Process Voice Support Communication Skills Customer Support Domestic Voice Process Domestic BPO Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hii Jobseekers

Greetings from ShiningStarsITPL

Customer Care Executive

Job Title: Customer Care Executive

Requirements:

Graduate in any discipline.
Prior experience in customer service or call center preferred (not mandatory).

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner.
Resolve product or service-related issues promptly and efficiently.
Provide accurate, valid, and complete information to customers using the right tools and methods.
Maintain customer records by updating account information.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Ensure customer satisfaction and provide professional customer support.

How to Apply:

Interested candidates can contact 9580746603 for more information.

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