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Best Bus
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Customer Care Executive

Customer Care Executive

0 years

|

3 - 7 Lacs

Hyderābād

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

service chat resolve crm communication empathy certifications training

Work Mode

Remote

Job Type

Part Time

Job Description

A Customer Care Executive is the primary point of contact for customers, responsible for resolving queries, offering product/service information, handling complaints, and ensuring a seamless customer experience. This role is critical for maintaining a positive brand image.

Key Responsibilities

Respond to customer inquiries via phone and chat platforms.

Resolve complaints in a professional and timely manner.

Provide accurate information about products, services, policies, and promotions.

Handle orders, applications, refunds, and exchanges as necessary.

Maintain customer records and update CRM systems.

Collaborate with internal teams to address concerns efficiently.

Follow up with customers to confirm resolution of their issues.

Collect feedback and suggest service improvements.

Skills & Qualifications

Excellent communication and interpersonal skills.

Problem-solving and conflict-resolution abilities.

Patience and empathy when assisting customers.

Basic knowledge of CRM tools and Microsoft Office.

Ability to multitask and work under pressure.

Prior customer service experience is a plus.

Educational Requirements

High school diploma or equivalent (Bachelor’s degree preferred).

Certifications in customer service or relevant training are advantageous.

Work Environment

Office-based, call center, or remote setup depending on company policies.

May require shift work, including weekends and holidays.

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3 Jobs

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