Key Responsibilities: Handle customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and professionally. Process orders, applications, and requests. Maintain customer records by updating account information. Follow up with customers to ensure issues are resolved. Collect and analyze customer feedback to improve service quality. Meet customer satisfaction and service quality targets. Required Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Patience and ability to handle difficult customers. Basic computer knowledge and experience Ability to multitask and work in a fast-paced environment. Bachelor’s degree preferred Prior experience in customer service is an advantage. Job Type: Full-time Benefits: Health insurance Paid time off Provident Fund Schedule: Fixed shift Supplemental Pay: Yearly bonus Language: Hindi (Preferred) English (Required) Work Location: In person
Key Responsibilities: Handle customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and professionally. Process orders, applications, and requests. Maintain customer records by updating account information. Follow up with customers to ensure issues are resolved. Collect and analyze customer feedback to improve service quality. Meet customer satisfaction and service quality targets. Required Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Patience and ability to handle difficult customers. Basic computer knowledge and experience Ability to multitask and work in a fast-paced environment. Bachelor’s degree preferred Prior experience in customer service is an advantage. Job Type: Full-time Benefits: Health insurance Paid time off Provident Fund Schedule: Fixed shift Supplemental Pay: Yearly bonus Language: Hindi (Preferred) English (Required) Work Location: In person