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Customer Care Executive

0 years

0 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle customer inquiries via phone, email, chat, or in person.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints efficiently and professionally.
  • Process orders, applications, and requests.
  • Maintain customer records by updating account information.
  • Follow up with customers to ensure issues are resolved.
  • Collect and analyze customer feedback to improve service quality.
  • Meet customer satisfaction and service quality targets.

Required Skills & Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Patience and ability to handle difficult customers.
  • Basic computer knowledge and experience
  • Ability to multitask and work in a fast-paced environment.
  • Bachelor’s degree preferred
  • Prior experience in customer service is an advantage.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Fixed shift

Supplemental Pay:

  • Yearly bonus

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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