Customer Care Executive

Job Title: CRM Executive Job Summary:

We are seeking a CRM Executive – Sales to manage and optimize customer relationship management (CRM) strategies to enhance sales performance, customer engagement, and retention. The ideal candidate will be responsible for handling lead management, improving the sales pipeline, and leveraging CRM tools to drive revenue growth. This role requires strong analytical skills, expertise in CRM systems, and a sales-driven mind set.

Key Responsibilities:

CRM System Management & Optimization:

• Maintain and manage the CRM system, ensuring accurate data entry and customer segmentation.
• Optimize CRM workflows to streamline sales processes and improve team efficiency.
• Make outbound calls to potential customers to promote products/services. Sales & Lead Management:
• Track and manage sales leads, ensuring timely follow-ups and conversions.
• Develop and execute lead nurturing strategies to improve customer acquisition and retention.
• Work closely with the sales team to enhance the sales pipeline and improve customer interactions.
• Maintain a database of customer information and update records as needed. Customer Engagement & Retention:
• Implement personalized customer communication strategies to drive engagement and loyalty.
• Use data insights to tailor offers, promotions, and follow-up activities.
• Monitor customer feedback and take proactive steps to enhance satisfaction and retention. Data Analysis & Reporting:
• Analyse sales performance and CRM data to identify trends and opportunities.
• Generate reports on customer interactions, lead conversion rates, and overall CRM effectiveness.
• Provide data-driven recommendations to improve sales and customer relationship strategies.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person