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Shining Stars Institution & travels logo

Customer Care Executive

0 - 3 years

2 - 3 Lacs

Noida

Posted:3 days ago| Platform: Naukri logo

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Skills Required

English Inbound Process bpo Blended Process Customer Service chat process Solving Queries Semi Voice Inbound Calls Inbound Voice Support Customer Support voice process CSE Bpo Voice Customer Care Customer handling Domestic BPO Cold Calling telecalling Domestic Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi jobseekers , Greetings from Shiningstars ITPL !! We are hiring for Customer care executive at Noida Salary : Upto 3.5 LPA 6 Working days Role & responsibilities Handle inbound and outbound voice calls in a professional and courteous manner. Manage real-time chat conversations with customers while maintaining accuracy and empathy. Identify and understand customer needs quickly and provide appropriate solutions. Resolve product or service-related issues within the defined turnaround time. Escalate complex queries to senior team members or relevant departments as needed. Follow-up on unresolved customer issues and ensure complete resolution. Maintain proper documentation of customer interactions and follow-ups in the CRM system. Ensure clear and concise communication, both verbal and written, adhering to company tone and policy. Preferred candidate profile Any graduate or undergraduate candidate can apply. Candidates must have proficiency and fluency in english. Candidates should be comfortable with rotational shifts. Age criteria : 18-32 years Interested candidates may reach out to : 9369022693{Niyati Vyas } 8630365298{Palakshi}

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Shining Stars Institution & travels
Shining Stars Institution & travels
www.shiningstarsinstitutiontravels.com

Education and Travel

Learning City

50 Employees

302 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    Director of Operations

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