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Teleperformance (TP)
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Customer Care Executive

Customer Care Executive

Teleperformance (TP)

0 - 3 years

0 - 2 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

Customer Care Inbound Voice Process Bpo Voice Telecalling Domestic BPO Voice Process Outbound Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns. Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Maintain records of all interactions with customers using CRM software. Desired Candidate Profile 0-3 years of experience in BPO voice process (inbound/outbound) or similar industry. Excellent communication skills in English language with ability to articulate thoughts clearly over the phone. Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements. Interview location: Teleperformance, Plot 96/97, Udyog Vihar Phase IV, Sector 18. Gurugram. Send your CVs on: aditi.bhadouria@teleperformancedibs.com Carry your CVs and Aadhar Card.

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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