Customer Care Executive

Job Location: Mohan Nagar Ghaziabad
Department: Outreach
Job Type: Full-Time
Experience Required: 0 to 2 Years

Job Purpose:

The Communication Executive is responsible for handling volunteer queries, complaints, and service requests through various communication channels such as phone calls, emails, live chat, or social media. The main goal is to ensure high levels of customer satisfaction and loyalty by providing timely, accurate, and effective responses and solutions.

Key Responsibilities:

• Respond promptly and professionally to incoming inquiries via telephone, email, or chat.
• Listen carefully to understand the needs, concerns, or issues.
• Handle complaints and resolve issues with empathy and patience.
• Ensure each complaint is resolved within the organisation turnaround time.
• If necessary, escalate issues to relevant departments and follow up until the problem is resolved.

· Respond to donor inquiries related to donations, receipts, tax certificates, or sponsorship updates.

· Guide volunteers regarding registration, onboarding process, and assignments.

· Share program updates, impact stories, and event details with supporters when needed.

· Maintain updated records of support requests, follow-ups, and closures.

· Generate daily or weekly reports on call volumes, resolved issues, and feedback received.

· Assist in CSR for awareness drives, donation campaigns, or community programs.

· Call or message target audiences to share event details and encourage participation.

Required Skills & Competencies:

· Must be sensitive while interacting with people from vulnerable or underprivileged backgrounds.

· Strong Communication Skills, Fluency in Hindi and English required.

· Patience to understand complex or emotional situations.

· Ability to resolve concerns tactfully.

· Organized and Detail-Oriented, for accurate data recording and reporting.

· Must have knowledge of MS Office, Google Sheets, Email, and CRM tools.

· Time Management.

Educational Qualification:

• Preferred: Graduate in any stream.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person