Customer Care Executive-Bhojpuri

Customer Care Executive

Customer Care Executive (CCE)

Key Responsibilities

• Manage a high volume of incoming calls

  and resolve customer service inquiries efficiently and professionally.

• Generate qualified sales leads

  and nurture them into new customer accounts.

• Identify and accurately assess customer needs

  to ensure their complete satisfaction with our products and services.

• Build sustainable relationships and trust

  with customer accounts through open, clear, and interactive communication.

• Provide accurate, valid, and complete information

  to customers by utilizing appropriate methods and tools.

• Meet or exceed personal and team sales targets

  and call handling quotas.

• Handle customer queries

  , provide appropriate solutions and alternatives within set time limits, and follow up to ensure full resolution.

• Maintain meticulous records of customer interactions

  , process customer accounts, and file documents accurately.
• Adhere strictly to all communication procedures, guidelines, and company policies.
• Go the

  extra mile to engage customers

  and enhance their overall experience with Hearing Solutions.

Skills & Qualifications

• Proven customer support experience

  or prior experience as a client service representative.
• A

  track record of over-achieving quotas

  is a significant plus.

• Strong phone contact handling skills

  coupled with active listening abilities.
• Familiarity with

  CRM systems and practices

  .
• Possess a strong

  customer orientation

  and the ability to adapt and respond effectively to different customer personalities and situations.

• Excellent communication and presentation skills

  , both verbal and written.
• Ability to

  multi-task, prioritize, and manage time effectively

  in a fast-paced environment.
• Must be

  proficient in Hindi and Bhojpuri

  .

• Qualification:

  Minimum of

  +2 (12th Grade) or Graduate

  .