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Customer Care

ACME SERVICES PRIVATE LIMITED

1 - 5 years

|

2 - 5 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

customer calling data validation customer care ticketing voip digital marketing voice logger pbx presentation skills photoshop avaya pbx nice recording technical support voice gateways nim incident management lectora ip telephony avaya sip

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support the customer through an email ticketing system and phone calls in a more professional manner and provide information about products and services as required by the callers.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution.

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools.

Take the extra mile to engage customers.

Calling customers and taking feedback from customers about the products and services.

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ACME SERVICES PRIVATE LIMITED

Information Technology

Tech City

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