35 Voice Logger Jobs

Sound like you Our successful Project Managers Engage confidently with internal and external stakeholders and see things from their perspective. Are driven to succeed and love achieving challenging goals. Bring a structured and organised approach to everything they do. Communicate and collaborate to achieve success. Thrive under pressure and deal effectively with tight deadlines and high expectations.

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

Engage with customers to understand their financial needs & take the file to conversion. Meet and Understand the customer needs and guide the customer on the complete home

Job Description Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Role & responsibilities Job Description: Black Box provides a full service portfolio to support large Unified Communications and Contact Center infrastructures, including new installations, upgrades and ongoing support. This group primarily works with enterprise level customers and UC& CC along with logger products such as NICE, Verint, WFO, AWFO, WFM, Engage, UC Products like: Avaya, Cisco, Zoom, RC, Genesys etc. Functional: Recording Issues resolutions- L2 & L3. Patch updates & Upgrades. WFM Trouble shootings Archiving issues, Speech analytics etc. Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with OEM and/or other manufacturers if necessary Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc) Periodic on-call required/Providing RCA to customers Presales support. Skills: Excellent customer relations/service skills. Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience. Ability to prioritize and handle multiple tasks simultaneously. Strong analytical, reasoning and organizational and project task management skills. Exceptional attention to detail and follow through, including proper documentation. Ability to understand business systems technologies. Excellent Interpersonal Skills Self-motivated & ability to work on own or with teams Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions. Required certification on logger for NICE, Verint, Avaya Loggers, WFM, WFO, Experience: 8+ years of Implementation & Support Experience working various loggers. Proven expertise with NICE, Verint, Avaya, - Engage, WFO, AWFO, WFM etc. Well Versed with Contact Center portfolio Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.

Support the customer through an email ticketing system and phone calls in a more professional manner and provide information about products and services as required by the callers. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Take the extra mile to engage customers. Calling customers and taking feedback from customers about the products and services.

• Engage in primary interactions with industry participants to gather critical information. • Accurately record responses and any additional relevant information provided by participants. • Regularly report progress, challenges, and insights to the supervisor. • Collaborate with the survey team to resolve any issues or challenges encountered during the survey process. • Adhere to confidentiality and privacy standards regarding participant information • Ability to adapt to different environments and handle rejection gracefully.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsPune - Banerposted onPosted 6 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0011277 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About The Role : Job Title Product Owner SharePoint Online and Viva Engage Corporate TitleAssistant Vice President LocationPune, India Role Description We are seeking a dynamic and experienced Mid-Level Product Owner to drive the strategic vision, development, and execution of solutions for SharePoint Online, O365, and Viva Engage. As a key leader in our organization, you will play a pivotal role in enhancing productivity, collaboration, and communication across the enterprise by delivering innovative and user-centric digital workplace solutions. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Product Strategy and Vision: Define and lead the strategic roadmap for SharePoint Online, O365, and Viva Engage, ensuring alignment with business goals and user needs. Define and evolve the product vision for SharePoint Online and Viva Engage in alignment with enterprise collaboration goals Own the product lifecycle from ideation through launch and continuous improvement. Collaborate with architecture and engineering teams to ensure alignment with technical standards and compliance frameworks Stakeholder Engagement: Collaborate with cross-functional teams, including IT, business leaders, and end-users, to gather requirements, prioritize features, and ensure seamless adoption of solutions. Act as the primary liaison between business units, engineering, and service operations Lead cross-functional meetings and workshops to gather requirements and feedback. Represent the product in governance forums and vendor discussions. Platform Management Oversee configuration, integration, and optimization of SharePoint Online and Viva Engage, including migration from legacy platforms. Drive adoption strategies, including training, communication, and change management Compliance & Security Ensure adherence to data governance, eDiscovery, and audit requirements Collaborate with InfoSec and Legal teams to manage risk and regulatory compliance. Performance & Metrics Define KPIs and success metrics for platform usage, engagement, and operational efficiency. Monitor analytics and user feedback to inform product enhancements and evolve product capabilities. User Experience: Advocate for an intuitive and accessible user experience, ensuring tools are optimized for productivity and collaboration. Agile Leadership: Act as the Product Owner in Agile development processes, maintaining a well-defined backlog, writing user stories, and ensuring timely delivery of features. Your skills and experience Qualifications Experience10+ years of experience in product management or ownership, with a strong focus on enterprise platforms like SharePoint Online, O365, and Viva Engage. Technical ExpertiseIn-depth knowledge of SharePoint Online, Microsoft O365 suite, and Viva Engage, including configuration, integration, and best practices. Agile MethodologyProven experience leading Agile teams and managing product backlogs. Communication Skills: Exceptional ability to articulate complex ideas and build consensus among stakeholders at all levels. Analytical MindsetStrong data-driven decision-making skills with the ability to analyse usage metrics and refine strategies accordingly. Preferred Skills Experience with Microsoft Power Platform, Teams, and integration tools. Familiarity with organizational change management and user adoption strategies. Knowledge of governance and compliance measures within enterprise environments. Certifications such as CSPO, SAFe PM/PO, or Microsoft 365 certifications How well support you . . . .

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsPune - Banerposted onPosted 6 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0011277 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.