Vmedia India is currently seeking dedicated candidates to fill the role of Customer Care agents in our expanding Call Centre teams. As a Customer Care agent, your primary responsibility will be to respond to customer inquiries regarding their VMedia account and address various account issues. Additionally, you will have the opportunity to promote and sell VMedia's innovative TV, Internet, and Home Phone services, while focusing on retaining and enhancing customer relationships. In this role, you will handle inbound phone calls from customers, addressing their questions and concerns in a timely and professional manner. You will also engage in outbound calls to both existing and potential customers to resolve account issues and promote VMedia services. It is essential to possess excellent English language skills, exceptional customer service abilities, and some sales experience to excel in this position. Key Responsibilities: - Respond to customer inquiries and issues related to VMedia accounts and services - Conduct outbound calls to address account problems and promote VMedia offerings - Demonstrate sound judgment in analyzing customer account information - Identify opportunities to upsell VMedia services and equipment - Maintain a positive brand experience by resolving customer issues professionally - Collaborate effectively with team members and other departments - Adapt to a fast-paced environment and display flexibility with non-business hour requirements Qualifications: - Graduates with 1-2+ years of relevant work experience, preferably in customer service or sales - Proficient in English language (oral and written) with excellent telephone etiquette - Strong communication, customer service, and selling skills - Previous experience in an international call center is advantageous - Familiarity with the Canadian or US market is beneficial - Knowledge of IPTV, Internet, and VOIP phone services is a plus This is a rewarding opportunity for Customer Care Agents to play a crucial role in enhancing customer satisfaction, fostering brand loyalty, and contributing to VMedia's growth in Canada. Join our dynamic team and take the next step in your career in a merit-based environment.,
As a Customer Care Agent at Vmedia India, you will play a crucial role in responding to customer inquiries and issues related to their VMedia account. Your primary responsibilities will include handling customer questions through inbound calls, making outbound calls to address account issues and promote VMedia services, and upselling VMedia TV, Internet, and Home Phone services. Your focus will be on providing excellent customer service, building strong customer relationships, and ensuring a positive brand experience. Key Responsibilities: - Respond to customer inquiries and issues about their VMedia account and services primarily through inbound phone calls - Make outbound calls to current and new customers to address account issues and promote VMedia services - Analyze account information to effectively respond to customer questions and provide solutions - Upsell VMedia services and equipment to customers - Demonstrate active listening skills to address customer issues and objections professionally - Collaborate effectively with team members and other functional areas - Adapt to a fast-paced environment and demonstrate flexibility with non-business hour requirements Qualifications Required: - Graduates with 1-2+ years of relevant work experience, preferably in customer service or sales - Prior experience working in an international call center for at least 12 months is advantageous - Excellent oral and written English language skills with proper telephone etiquette - Strong customer service, communication, and selling skills - Professional, personable, and courteous demeanor with a focus on delivering excellent customer service - Previous experience in the Canadian or US market is a plus - Awareness and understanding of IPTV, Internet, and VOIP phone services would be beneficial,
You will be responsible for handling customer inquiries and account issues, promoting VMedia services, and building customer relationships. Your main tasks will include: - Addressing customer questions and issues through inbound and outbound calls - Promoting VMedia services and equipment to customers - Providing timely and professional responses to customer inquiries - Analyzing account information to effectively respond to customer queries - Demonstrating excellent listening and communication skills - Working collaboratively with team members and other departments - Adapting to a fast-paced environment and demonstrating flexibility in non-business hours if required To qualify for this position, you should have: - A graduate degree with 1-2+ years of relevant work experience - Prior experience in customer service and sales, preferably in an international call center - Excellent English language skills (oral and written) and telephone etiquette - Strong customer service, communication, and selling skills - Professional and courteous demeanor with a focus on delivering exceptional service - Knowledge of IPTV, Internet, and VOIP phone services will be beneficial - Previous experience in the Canadian or US market is an asset This role offers you the opportunity to play a vital role in enhancing customer experience and driving the growth of VMedia in Canada. Joining our team will provide you with a dynamic and exciting work environment where you can advance your career based on merit. You will be responsible for handling customer inquiries and account issues, promoting VMedia services, and building customer relationships. Your main tasks will include: - Addressing customer questions and issues through inbound and outbound calls - Promoting VMedia services and equipment to customers - Providing timely and professional responses to customer inquiries - Analyzing account information to effectively respond to customer queries - Demonstrating excellent listening and communication skills - Working collaboratively with team members and other departments - Adapting to a fast-paced environment and demonstrating flexibility in non-business hours if required To qualify for this position, you should have: - A graduate degree with 1-2+ years of relevant work experience - Prior experience in customer service and sales, preferably in an international call center - Excellent English language skills (oral and written) and telephone etiquette - Strong customer service, communication, and selling skills - Professional and courteous demeanor with a focus on delivering exceptional service - Knowledge of IPTV, Internet, and VOIP phone services will be beneficial - Previous experience in the Canadian or US market is an asset This role offers you the opportunity to play a vital role in enhancing customer experience and driving the growth of VMedia in Canada. Joining our team will provide you with a dynamic and exciting work environment where you can advance your career based on merit.