Customer care

Vmedia India is currently seeking dedicated candidates to fill the role of Customer Care agents in our expanding Call Centre teams. As a Customer Care agent, your primary responsibility will be to respond to customer inquiries regarding their VMedia account and address various account issues. Additionally, you will have the opportunity to promote and sell VMedia's innovative TV, Internet, and Home Phone services, while focusing on retaining and enhancing customer relationships. In this role, you will handle inbound phone calls from customers, addressing their questions and concerns in a timely and professional manner. You will also engage in outbound calls to both existing and potential customers to resolve account issues and promote VMedia services. It is essential to possess excellent English language skills, exceptional customer service abilities, and some sales experience to excel in this position. Key Responsibilities: - Respond to customer inquiries and issues related to VMedia accounts and services - Conduct outbound calls to address account problems and promote VMedia offerings - Demonstrate sound judgment in analyzing customer account information - Identify opportunities to upsell VMedia services and equipment - Maintain a positive brand experience by resolving customer issues professionally - Collaborate effectively with team members and other departments - Adapt to a fast-paced environment and display flexibility with non-business hour requirements Qualifications: - Graduates with 1-2+ years of relevant work experience, preferably in customer service or sales - Proficient in English language (oral and written) with excellent telephone etiquette - Strong communication, customer service, and selling skills - Previous experience in an international call center is advantageous - Familiarity with the Canadian or US market is beneficial - Knowledge of IPTV, Internet, and VOIP phone services is a plus This is a rewarding opportunity for Customer Care Agents to play a crucial role in enhancing customer satisfaction, fostering brand loyalty, and contributing to VMedia's growth in Canada. Join our dynamic team and take the next step in your career in a merit-based environment.,