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Customer care

Raghunandan Insurance Brokers (P) Ltd.

1 - 5 years

0 Lacs

agra uttar pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

trading demat accounts transactions customer satisfaction excel handle inbound outbound calls emails chats resolve client queries order execution fund transfers margin issues statements onboarding new clients guiding through account activation process coordinate with internal departments followup with clients

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Care Executive at our company, your role will involve handling inbound and outbound calls, emails, and chats to resolve client queries related to trading, demat accounts, and transactions. You will address and resolve complaints related to order execution, fund transfers, margin issues, or statements. Additionally, you will assist in onboarding new clients and guide them through the account activation process. Your responsibilities will also include coordinating with internal departments for issue resolution, following up with clients for feedback, and ensuring customer satisfaction. It is essential to have hands-on experience with Excel. Qualifications required for this role include: - Any Graduate/Post Graduate - 1-2 years of relevant experience Please note that this position is open only for female candidates. The job is based in Agra and is a full-time role with a CTC ranging from 1.20 Lacs to 1.44 Lacs.,

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Raghunandan Insurance Brokers (P) Ltd.

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Customer care