Customer care

You will be responsible for handling customer inquiries and account issues, promoting VMedia services, and building customer relationships. Your main tasks will include: - Addressing customer questions and issues through inbound and outbound calls - Promoting VMedia services and equipment to customers - Providing timely and professional responses to customer inquiries - Analyzing account information to effectively respond to customer queries - Demonstrating excellent listening and communication skills - Working collaboratively with team members and other departments - Adapting to a fast-paced environment and demonstrating flexibility in non-business hours if required To qualify for this position, you should have: - A graduate degree with 1-2+ years of relevant work experience - Prior experience in customer service and sales, preferably in an international call center - Excellent English language skills (oral and written) and telephone etiquette - Strong customer service, communication, and selling skills - Professional and courteous demeanor with a focus on delivering exceptional service - Knowledge of IPTV, Internet, and VOIP phone services will be beneficial - Previous experience in the Canadian or US market is an asset This role offers you the opportunity to play a vital role in enhancing customer experience and driving the growth of VMedia in Canada. Joining our team will provide you with a dynamic and exciting work environment where you can advance your career based on merit. You will be responsible for handling customer inquiries and account issues, promoting VMedia services, and building customer relationships. Your main tasks will include: - Addressing customer questions and issues through inbound and outbound calls - Promoting VMedia services and equipment to customers - Providing timely and professional responses to customer inquiries - Analyzing account information to effectively respond to customer queries - Demonstrating excellent listening and communication skills - Working collaboratively with team members and other departments - Adapting to a fast-paced environment and demonstrating flexibility in non-business hours if required To qualify for this position, you should have: - A graduate degree with 1-2+ years of relevant work experience - Prior experience in customer service and sales, preferably in an international call center - Excellent English language skills (oral and written) and telephone etiquette - Strong customer service, communication, and selling skills - Professional and courteous demeanor with a focus on delivering exceptional service - Knowledge of IPTV, Internet, and VOIP phone services will be beneficial - Previous experience in the Canadian or US market is an asset This role offers you the opportunity to play a vital role in enhancing customer experience and driving the growth of VMedia in Canada. Joining our team will provide you with a dynamic and exciting work environment where you can advance your career based on merit.