Customer Associate

Wipro

0 - 1 years

3 Lacs

navi mumbai

Posted:3 days ago| Platform:

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Skills Required

blended process communication skills customer support airline process international bpo customer service mail drafting solving queries voice process customer handling interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

0-1 year of experience in blended process (phone/email/chat) or international BPO environment.
Excellent communication skills with ability to handle multiple conversations simultaneously.
Strong interpersonal skills for effective customer handling and query resolution.
Proficiency in airline processes, solving queries, mail drafting, voice processing, and customer service/support principles.

24/7 Rotational Shift

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