Company Description
What if companies had truly informed, engaged, and influential employees?
This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.It is in the Customer Success team that a permanent position is vacant:
✨ Customer Account Manager
As a Customer Account Manager, you are responsible for the business strategy and development of your client portfolio in APAC. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.Your role is structured around four strategic pillars:
Account management
- Responsible for driving growing financial revenue by securing renewals and identifying growth opportunities within your portfolio
- Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
- Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals within your portfolio
Strategic advisory
- Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
- Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
- Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
Driving Sociabble deployment & adoption
- Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
- Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
- Relay client feedback to the Product teams to contribute to platform improvements
- Proactively suggest internal process enhancements to optimize the customer experience
Inspire, manage & share knowledge
- Working directly with the DPM, you ensure a clear division of responsibilities and create an efficient, dynamic working environment
- Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients
Qualifications
Qualifications
The ideal Candidate
✅ Education & experience
- University degree in commercial, digital, or engineering fields
- 4+ years of hands-on experience as an Account Manager with project management exposure
- 3+ years of experience handling both indian & APAC clients
✅ Sales & account management expertise
- Strong background in long and complex sales cycles, using various methodologies
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
✅ Languages & work Style
- Fluent in English (C2) – mandatory
- Highly autonomous, self-motivated, and results-driven
- Ability to perform at a high level in a full-remote setting
- Strong team player, able to collaborate effectively across teams and departments
- Proactive mindset, taking initiative and anticipating client needs
✅ Stakeholder engagement & client relations
- Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
- Ability to build and maintain long-term strategic relationships, including with large accounts
- Strong service orientation, with a mix of analytical and synthesis skills
Essential Skills & Knowledge
✔ Expertise in new technologies, SaaS, and digital transformation✔ Deep understanding of internal communication, social networks, and community management✔ Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued
Mandatory experience (please note that applications that do not meet these criteria cannot be considered)
Minimum 4 years in a related position, including experience handling APAC customersFully bilingual in English(C2 level required)Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)Ability to manage multiple complex projects simultaneouslyDemonstrated expertise in High-Touch portfolio managementAdditional Information
Our perks:
Join an
international Scale Up SaaS
that’s certified as a Great Place to Work and as a “Best Workplace” for 2023.
Explore your new role
with
personalized and comprehensive onboarding
, followed by workshops, Friday trainings, and year-round training sessions!
Enjoy benefits
designed for your well-being at work:
healthcare
support,
paid leaves
and
sick days
.Find your perfect balance with
hybrid and flexible work
(), all while reuniting with your team in our beautiful office in Bombay each Thursdays.Connect with your colleagues through
numerous events
: afterworks, team buildings, town halls.Choose a
committed company
: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.☀️ Embody our
values
: kindness, ambition, humility. At Sociabble, we are "Bootstrappers".
Our recruitment process:
- Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition.
- Manager interview (1h30) with Laura, Chief Customer Officer.
- Interview (45 minutes) with Krusha, Head & Director of APAC.
- Simulation (1h) with Krusha, Laura & Jeoffrey, Customer Success Director.
- Informal meeting (15 minutes) with Vaibhavi, Digital Project Manager.
- Reference check
Important information before applying:
- Permanent Position
- Based in Mumbai
All your information will be kept confidential according to EEO guidelines.
