Cust Exp Professional

Customer Experience Professional

KEY RESPONSIBILITIES

• Develop and maintain strong relationships with customers, acting as the primary point of contact regarding core recovery.
• Proactively communicate with customers regarding the status of their cores and any outstanding returns via email and call
• Assist customers with inquiries related to core returns and billing issues, providing exceptional service at all times.
• Identify and escalate issues related to non-return or late returns of cores to appropriate internal stakeholders
• Send billing notifications to customers for late core returns in accordance with company policies.
• Ensure accurate and timely invoicing of late fees.

YOU MUST HAVE

• Skills:

  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Excellent organizational skills and attention to detail.
  • Proficiency in customer service software and Microsoft Office Suite (Excel, Word, Outlook).
  • Problem-solving skills and the ability to manage conflicting priorities effectively.

• Attributes:

  • A customer-centric mindset with a passion for delivering high-quality service.
  • Ability to work independently as well as collaboratively in a team environment.
  • Positive attitude and resilience in handling challenging conversations with customers.

WE VALUE

COMPETENCIES AND SKILL SETS

• Excellent communication
• Email writing skills
• Problem solving
• Critical thinking
• Customer calling
• Relationship building
• Empathy
• Data insights
• Active listening
• Positive and Vibrant
• Passionate

About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.