Cust Exp Professional

As a Commercial Coordinator here at Honeywell, you will play a crucial role in driving commercial sales for remote services and expanding the scope of these services across the APAC, NAM, and India regions. Your expertise will be instrumental in enhancing our service offerings and ensuring customer satisfaction.

You will report directly to our BA HBOC Hub Leader, and you’ll work out of our Pune, India location on a Remote work schedule

You will be responsible for driving SPOT growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes. You will have day-to-day interaction with key members of the service team (FSS, FSS, FSL, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.

Our customers value our ability to deliver quotes quickly and efficiently as part of our delivery service.
Key Responsibilities

• Provide exceptional customer service and support to resolve customer inquiries and issues
  Key focus areas:
• You will help expand the commercial scope of remote services by identifying and developing new business offerings.
• Work closely with the CX team to follow up on quoting, booking, and billing, ensuring SPOT revenue is delivered on time.
• Develop and execute commercial sales strategies for remote services in APAC, NAM, and India.
• Identify opportunities to expand the scope of remote services and enhance customer offerings.
• Collaborate with cross-functional teams to drive demand generation and customer engagement initiatives.
• Support Field Service Professionals (FSP), Field Service Supervisor’s (FSS) with proposal generation for medium-high complex opportunities.
• Obtain parts/subcontractor/special pricing as required
• Complete job forecasting (if required) and overall job monitored for cost against the estimate.
• Escalate items as needed to FSS / FSL if not tracking to target or estimate
Support implementation of additional work digitization activities and act as champion for these initiatives

KPI Achievement

• Success in this role will be demonstrated through the achievement of business financial metrics including SPOT order and margin targets, spot billings

As a Commercial Coordinator here at Honeywell, you will play a crucial role in driving commercial sales for remote services and expanding the scope of these services across the APAC, NAM, and India regions. Your expertise will be instrumental in enhancing our service offerings and ensuring customer satisfaction.

You will report directly to our BA HBOC Hub Leader, and you’ll work out of our Pune, India location on a Remote work schedule

You will be responsible for driving SPOT growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes. You will have day-to-day interaction with key members of the service team (FSS, FSS, FSL, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.

Our customers value our ability to deliver quotes quickly and efficiently as part of our delivery service.
Key Responsibilities

• Provide exceptional customer service and support to resolve customer inquiries and issues
  Key focus areas:
• You will help expand the commercial scope of remote services by identifying and developing new business offerings.
• Work closely with the CX team to follow up on quoting, booking, and billing, ensuring SPOT revenue is delivered on time.
• Develop and execute commercial sales strategies for remote services in APAC, NAM, and India.
• Identify opportunities to expand the scope of remote services and enhance customer offerings.
• Collaborate with cross-functional teams to drive demand generation and customer engagement initiatives.
• Support Field Service Professionals (FSP), Field Service Supervisor’s (FSS) with proposal generation for medium-high complex opportunities.
• Obtain parts/subcontractor/special pricing as required
• Complete job forecasting (if required) and overall job monitored for cost against the estimate.
• Escalate items as needed to FSS / FSL if not tracking to target or estimate
Support implementation of additional work digitization activities and act as champion for these initiatives

KPI Achievement

• Success in this role will be demonstrated through the achievement of business financial metrics including SPOT order and margin targets, spot billings

YOU MUST HAVE

• High School Diploma, bachelor’s degree highly valued
• 5+ years of experience in commercial sales, Ability to follow instructions and identify opportunities for improvement.
• Strong understanding of market dynamics in APAC, NAM, and India.
• Proficiency in sales strategies and customer relationship management.
• Experience with CRM tools and sales analytics software.
• Excellent computer skills including proficiency in MS Office (Word, Excel, and PowerPoint)
Good written and oral communication with strong attention to detail

We also value

• Prior experience within the industry
• Background in technical or installation roles
• Demonstrated customer service expertise
• Bachelor’s degree or recognized technical/professional certification
• Strong presentation abilities
• Experience in internal sales or account management